Thamesha Campbell
Garden City,GA
Summary
Resourceful detail cleaner dedicated to providing elevated customer service to generate loyal clientele. Dependable with six years of experience in cleaning vehicle exterior and interior using cleaning solutions, water, cloths and brushes. Proficient in applying paints, dyes, polishes, conditioners, waxes and masking materials to vehicles to preserve, protect and restore color or condition. Efficient housekeeper successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Detail Cleaner
Prime Flight
Garden City, GA
03.2017 - Current
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of aircraft.
- Applied dyes and reconditioning chemicals to vinyl tops of aircrafts to restore color and condition.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of aircrafts.
- Performed [Number] inspections daily and kept complete, accurate records of aircraft condition.
- Completed aircraft inspections prior to service and after completion to assess damage.
- Applied wax to aircraft exteriors and buffed to brilliant shine.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Provided mobile detailing services to clients at places of employment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
MCI Telecommunications
Savannah, GA
06.2020 - 08.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
Housekeeping Room Attendant
De Soto Palms
Savannah, GA
05.2018 - 08.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
Janitorial Cleaner
ABM Janitorial Services
Garden City, GA
07.2015 - 03.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
Warehouse Picker
Amazon
Savannah, GA
08.2016 - 01.2017
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Compared received packages against shipping documents.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Cashier Trainer
Parker's
Garden City, GA
02.2011 - 11.2014
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
Cashier
Cirlce K
Savannah, GA
07.2012 - 06.2014
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Columbia Northern High
Online08.2012
Skills
- Adaptable and Flexible
- Productivity and Time Management
- Safety Standards
- Hand Brushes
- Problem Identification
- Disinfectants and Insecticides
- Stockroom Organization
- Hand Tool Use
- Customer Satisfaction
- Industrial Equipment Operation
- Damage Prevention
- Handling Procedures
- Hazardous Chemicals
- Calendar and Scheduling Software
- Surface Drying and Polishing
- Positive Team Player
- Supply Inventory Management
- Team Cooperation
- Leather Conditioning
- Equipment Inventory Maintenance
- Personal Protective Equipment
- Work Orders
- Cleaning Services
- Employee Performance
- Complex Problem-Solving
- Cleanliness Standards
- Maintaining Clean Work Areas
- Team Communication
- Operating Practices
- Window Cleaning
- Power Equipment Operation
- Store Merchandising
- Problem Sensitivity
- Inventory Control Processes
- Reading Comprehension
- Minor Mechanical Repair
- Equipment Selection
- Operation Monitoring
- Learning Strategies
- Credit Card Payments
- Shipment Processing
- Cash Register Operations
- Customer Inquiries
- Logical Thinking
- Routine Maintenance
- Customer Needs Assessments
- New Employee Training
- Finish Buffing
- Inventory Tracking Software
- Checklists and Recordkeeping
- Calm and Pleasant Demeanor
- Equipment Cleaning
- Staff Assistance
- Equipment Adjustment
- Social Orientation
- Stainless Steel Polishing
- Systems Evaluation
- Use of Chemical Cleaners
- Closing Procedures
- Customer Relationships
- Special Assignments
- Spray Gun Operation
- Preventive Maintenance
- Vapor Sample Testing
- Detail Orientation
- Supply Replenishment
- Operations Analysis
- Quality Control Analysis
- Cleaning Solution Preparation
Accomplishments
- Achieved employee of the month by completing all task on time with accuracy and efficiency.
- Trained and mentored six employees.
- Increased sales and revenue by 30% in two months
Certification
- Certified detail cleaner, for Prime flight - five years
Timeline
Customer Service Representative
MCI Telecommunications
06.2020 - 08.2021
Housekeeping Room Attendant
De Soto Palms
05.2018 - 08.2020
Detail Cleaner
Prime Flight
03.2017 - Current
Warehouse Picker
Amazon
08.2016 - 01.2017
Janitorial Cleaner
ABM Janitorial Services
07.2015 - 03.2017
Cashier
Cirlce K
07.2012 - 06.2014
Cashier Trainer
Parker's
02.2011 - 11.2014
High School Diploma -
Columbia Northern High
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