Thamica Jean-Baptiste

SERVER ASSISTANT

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.
• Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
• Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.

SERVER

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

BEVERAGE CART ATTENDANT

• Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
• Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
• Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
• Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.

POOL SERVER

• Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
• Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
• Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
• Participated in regular staff meetings, offering feedback on areas for improvement as well as acknowledging the achievements of fellow team members.
• Served meals to customers according to established guidelines.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.