Thamina Norzie
Linden
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Comprehensive Cardiovascular Consultants of NJ by implementing robust office management and organizational systems. Excelled in customer service and office administration, achieving significant cost savings and fostering a productive work environment. Skilled in payroll processing and adept at fostering positive client relations, demonstrating both hard and soft skills essential for dynamic office leadership.
Overview
5
5
years of professional experience
Work History
Office Manager
Comprehensive Cardiovascular Consultants of NJ
11.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Manage Payroll for all employees.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Surgical Coordinator; Scheduled Caths, Peripheral Angiograms.
Medical Assistant
Avenel Iselin Medical Group
11.2019 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Helped out with scheduling Caths, Peripheral Angiograms, Surgeries.
- Helped with prior auths.
Education
Medical Assistant - Medical Assistant
Lincoln Technical Institute
Edison, NJ07-2013
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Scheduling
- Scheduling coordination
- Payroll and budgeting
- Credit and collections
Timeline
Office Manager
Comprehensive Cardiovascular Consultants of NJ
11.2021 - Current
Medical Assistant
Avenel Iselin Medical Group
11.2019 - 11.2021
Medical Assistant - Medical Assistant
Lincoln Technical Institute
High School Diploma -
Perth Amboy High School
Similar Profiles
Maria AquinoMaria Aquino
Receptionist at Central Coast Comprehensive Cardiovascular ImagingReceptionist at Central Coast Comprehensive Cardiovascular Imaging
Yasleydi Lantigua GonzalezYasleydi Lantigua Gonzalez
Cardiovascular Ultrasound Technician at Comprehensive CardiovascularCardiovascular Ultrasound Technician at Comprehensive Cardiovascular
Christina CosenzaChristina Cosenza
Cardiovascular Sonographer at Comprehensive CardiovascularCardiovascular Sonographer at Comprehensive Cardiovascular