Thamirys Brenner
Fayetteville,NC
Summary
Driven professional with a robust background in customer service and financing, notably at Itau Bank. Excelled in enhancing service quality, achieving top satisfaction marks, and adept in Microsoft Office. Fluent in English and Portuguese, demonstrating exceptional problem resolution skills and a knack for financial sales, ensuring agile and efficient processes.
Overview
5
5
years of professional experience
Work History
Au Pair
Au Pair Care
Miami, FL
08.2023 - 07.2024
- Child care: Provided child care services, such as feeding, bathing, and playing with children. I encouraged children to be independent, self-motivated, and determined, demonstrating positive behaviors. Help children reach developmentally appropriate cognitive and physical maturity milestones. Directed supervision of children along with arranging their transport and activities.
- Education: Teaching languages (English and Portuguese) to children.
- Management: Kept detailed daily logs and reports for parents on children's progress, activities, schedules, and meal plans. Supported parents in their parenting role by providing advice and guidance on child care practices.
Credit Assistant | F&I
Honda - Habnbai Motors
Belo Horizonte , Minas Gerais
01.2021 - 07.2023
- Financing: Providing customers with financing options that suit their budgets and financial needs. Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Completing paperwork: Ensuring that all necessary paperwork and documentation are completed accurately and in a timely manner.
- Data management: Updated client account information and records in company databases. Reviewed customer portfolios regularly to assess profitability and performance metrics. Determined commissions for sales staff. Focused on teamwork, high levels of productivity, quality service, agile, and efficient processes.
Bank Clerk
Itau Bank
Belo Horizonte, Minas Gerais
01.2019 - 01.2021
- Customer service: Help customers in person and remotely with transactions such as opening an account, applying for a loan, obtaining insurance, or resolving issues. Directing, guiding, and offering all necessary support, with the customer as the main focus. Strived for outstanding service quality, consistently achieving top satisfaction marks.
- Record keeping: Maintain records of deposits, withdrawals, loan payments, and other transactions.
- Data entry: Update customer files with transaction information.
- Sales: Sell insurance, money orders, foreign currency, or traveler's checks.
- Document maintenance: Keep accurate records of the bank's daily transactions.
- Verification: Verify customer information and documentation before approving loans or accounts.
- Education: Inform customers about new banking products, investment options, and services.
Education
High School Diploma -
Escola Estadual Madre Carmelita
Belo Horizonte, Minas Gerais - Brazil01-2019
Skills
- Customer service skills
- Financing
- Financial sales
- Microsoft office
- Fluent in English and Portuguese
- Problem resolution
Languages
Spanish
Professional
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Au Pair
Au Pair Care
08.2023 - 07.2024
Credit Assistant | F&I
Honda - Habnbai Motors
01.2021 - 07.2023
Bank Clerk
Itau Bank
01.2019 - 01.2021
High School Diploma -
Escola Estadual Madre Carmelita
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