Thammy Susy Fernandes Dos Santos

• Provided personalized service to build relationships with customers.
• Utilized social media platforms to engage with customers and promote products.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with returns or exchanges when necessary.
• Identified customer needs and recommended appropriate products.
• Processed sales transactions and handled cash and credit card payments.
• Developed and maintained relationships with existing customers to ensure repeat business.
• Scanned items, accepted payments, and provided change as necessary.
• Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.

• Monitor budgets to ensure that the cafe remains profitable. Actively find ways to lower operational
costs while expanding the cafes customer base
• Monitor and maintain inventory
• Work closely with customers to answer questions and listen to complaints regarding food quality and
customer service before working to resolve those complaints promptly
• Listen to customer preferences and make suggestions for menu items
• Maintain all licensing up to date
• Maintain cafe safety and health procedures and regulations. Prepared for “random” city inspector
visits. 100% success rate in passing inspections.
• Opening and closing cafe and making sure all electronics are shut off, and following all closing and
cleaning procedures.

• Processed payments accurately using cash registers or POS systems.
• Took orders for food and drinks and delivered them to guests.
• Developed positive relationships with regular customers through friendly conversation.
• Provided accurate change for cash transactions using a cash register system.
• Organized take-out orders efficiently according to customer requests.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Assisted in seating guests at tables or booths.
• Answered questions about menu items, ingredients, and pricing.
• Performed basic math calculations when computing bills for customers' meals.
• Presented food and beverages to guests at tables.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.