Thana Taft
Portland,OR
Summary
Adaptable and highly-motivated student with a quick learning ability and a strong work ethic. Skilled in providing care and support in various settings, including healthcare, while maintaining a calm, goal-oriented mindset under pressure. Known for fostering positive relationships, enhancing patient comfort and safety, and thriving in fast-paced environments. Proactive in acquiring new knowledge, mastering skills, and contributing to team success. Passionate about continuous learning, innovation, and delivering quality work to meet company goals. Seeking opportunities to grow professionally and support organizational success.
Overview
9
9
years of professional experience
Work History
Mental Health Aide
Cascadia Behavioral Health
Portland, OR
05.2024 - 10.2024
- Supported patients in developing life skills, independence, and mental wellness through targeted interventions and therapeutic activities.
- Provided supervision in self-care, hygiene, housekeeping, meal preparation, and community integration.
- Answered office calls and emails, scheduling appointments and providing information.
- Assisted residents during appointments, outings, and activities in the community, while tracking client movement on and off unit by documenting times and destinations.
- Provide medication administration; monitored vital signs and administer medications following the providers orders using a Medication Administration Report (MAR).
- Documented patient progress, concerns, and observations (Credible).
- Coordinated shift transitions with staff, ensuring continuity of care and follow-up on resident concerns, and to ensure household chores and community activities were completed.
- Ensured a safe environment by adhering to facility safety protocols and emergency procedures.
- Used non-violent crisis intervention and de-escalation techniques (Pro-ACT) during crises.
- Adhered to mandatory reporting laws, HIPAA, fire safety, and other regulatory requirements, and completed annual employee training (Relias) to maintain compliance with laws and regulations.
Fulfillment Associate
Amazon
Fairview, OR
02.2023 - 04.2024
- Received, sorted, labeled, and processed incoming orders efficiently, and transferred products to appropriate areas for further processing or shipment.
- Inspected merchandise for damage or defects, weighing and measuring products to meet regulatory requirements and ensure correct packaging.
- Utilized computer systems to track shipments, update data, and confirm orders, maintained accurate inventory records, ensuring product codes and stock levels were up-to-date.
- Operated material handling equipment (scanners, conveyors, lifts) to move and process products, using proper lifting techniques to handle heavy objects, and following all safety protocols to ensure a safe working environment. - Collaborated with associates to maintain efficient workflow and meet deadlines.
- Trained new employees on warehouse procedures and standards.
- Worked extra hours and shifts during peak periods to meet deadline
Retail Associate
Ross Dress for Less
Portland, OR
10.2021 - 05.2022
- Maintains clutter free, clear egress to emergency exit, immediately correct/report any unsafe conditions or practices to Store Leadership.
- Minimizing steps and touches in their work flow.
- Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, answer Customer questions in a polite and knowledgeable manner, and respond to Customer Service calls immediately.
- Performs cleaning tasks; sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store.
- Expedites newly received merchandise receipts to the sales floor, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
- Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
- Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Safeguards confidential information, cash and credit card information, and merchandise.
- Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Delivery Driver
Pizza Hut
Portland, OR
06.2018 - 11.2019
- Inspected delivery vehicle for safety and performance before each trip.
- Used GPS and map programs for route navigation and grouped deliveries for efficiency.
- Delivered orders on time, adhering to traffic regulations, weather conditions, and safety protocols.
- Handled payments, maintained delivery records, and returning unpaid orders to store.
- Managed customer service complaints professionally to maintain trust and loyalty.
- Stocked shelves and organized promotional displays to promote sales.
- Completed day-to-day tasks efficiently and maintained cleanliness in the checkout area.
- Collaborated with front-end staff to assist customers and build productive team relationships.
- Answered phone calls, used suggestive selling techniques, and promoted store services.
- Operated POS system for payments and processed transactions accurately, conducting price checks and issuing receipts, refunds, or change as needed.
- Train new team members on cash register operation, customer service, and delivery procedures.
Lead Driver
EDS
Portland, OR
04.2016 - 11.2017
- Supervised and monitored drivers to ensure adherence to safety protocols, company policies, and productivity standards, while providing performance feedback, track timekeeping, attendance, and driver behavior.
- Assigned crew and oversaw shift operations and movement of vehicles; traveled with drivers to pick up and direct movement of vehicles from/to proper lot locations, verifying correct placement in designated spots.
- Identify and tag vehicles flagged for grounding.
- Managed accurate records of drop-off and pick-up times, ensuring all vehicles were properly maintained and inspected before/after trips (checking mileage/time, fuel consumption, condition), and logging info into company system.
- Investigated incidents or accidents involving drivers, documenting findings in reports.
- Greeted and assisted customers, guiding them to exits, answering any questions, resolving complaints promptly and professionally.
- Collaborated with dispatchers and vendors (fuel suppliers, mechanics) to ensure smooth operations.
- Conducted team briefings to discuss performance targets and best practices, addessing any concers/issues.
- Participated in safety drills and ensured preparedness for emergencies.
- Trained, coached, and mentored new employees, ensuring they followed company standar
Education
Associate of Science - Biology
Mt. Hood Community College
Gresham, ORAssociate of Science - Molecular Biology
Portland State University
Portland, ORHigh School Diploma -
Parkrose High School
Portland, OR05-2014
Skills
- Ability to follow verbal directions and work independently with excellent time management
- Strong attention to detail and organizational skills
- Effective communication, including written and interpersonal, and teamwork collaboration
- Problem-solving and adaptability
- Knowledge of medical terminology
- Proficient in Microsoft Office (PowerPoint, Word, Excel) and intermediate Python and Java skills
- Reliable, punctual, and committed to mental health support and patient safety
- Ability to analyze data, charting, and clinical documentation
- Experience in medication administration, monitoring, clinical documentation, and case management
- Expertise in de-escalation, crisis intervention, and suicide prevention
Languages
English
Full Professional
Vietnamese
Professional
Timeline
Mental Health Aide
Cascadia Behavioral Health
05.2024 - 10.2024
Fulfillment Associate
Amazon
02.2023 - 04.2024
Retail Associate
Ross Dress for Less
10.2021 - 05.2022
Delivery Driver
Pizza Hut
06.2018 - 11.2019
Lead Driver
EDS
04.2016 - 11.2017
Associate of Science - Biology
Mt. Hood Community College
Associate of Science - Molecular Biology
Portland State University
High School Diploma -
Parkrose High School
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