Thanaa Abdullah
Binghamton,NY
Summary
Developed strong administrative skills in professional office environment, including managing schedules and handling communications. Demonstrates effective problem-solving and organizational abilities. Seeking to transition into new field where these skills can contribute to team success.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Training Coordinator
Access Unlimited
11.2021 - 06.2023
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Adapted training content for global audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness.
- Tailored training methods to suit remote work environments, enhancing participation and knowledge retention among virtual teams.
- Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility.
- Scheduled over 100 remote training sessions with new clientele to fulfill product safety requirements.
Office Assistant
NYS Dept of Disability
11.2014 - 09.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed approximately a dozen emails, xerox and faxes per day for staff.
Education
GED -
Poised For Success-Medgar Evers' College
Brooklyn, NY09-2003
Skills
- Filing systems
- Confidentiality handling
- Document management
- Scheduling
- Clerical support
- Multi-line phone proficiency
- Filing and data archiving
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Appointment scheduling
- Technical support
- De-escalation techniques
- Sales expertise
Timeline
Package Handler
FedEx
07.2024 - Current
Training Coordinator
Access Unlimited
11.2021 - 06.2023
Office Assistant
NYS Dept of Disability
11.2014 - 09.2021
GED -
Poised For Success-Medgar Evers' College
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