Thanaa Albataineh
Palm Harbor
Summary
Dynamic engineer with over 15 years of diverse expertise in leadership, engineering, regulatory compliance, network administration, and aviation. Strong educational background and proactive approach, complemented by exceptional interpersonal and organizational skills. Dedicated to leveraging leadership capabilities while pursuing continuous technical skill enhancement. Passionate about driving success and contributing to the growth and vision of forward-thinking companies, with readiness to embrace additional responsibilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Standard Support Specialist
Breeze Airways, Inc.
11.2023 - Current
- In my current position, I lead the resolution of day-to-day operational issues and inquiries related to the Trax product, while overseeing its integration with key platforms such as NavBlue, Skywise, Oracle, AeroCore, AeroComponent, and AeroExchange. I develop and communicate comprehensive project plans and charters for all technical operations initiatives, ensuring strategic alignment and execution.
- Acting as a primary liaison between internal teams and external stakeholders, I facilitate clear communication, coordinate priorities, and maintain alignment across departments. I manage project lifecycles from planning through execution, track progress against set milestones, and ensure timely delivery of deliverables. My role requires close collaboration with cross-functional teams to drive project outcomes and address implementation challenges proactively.
- Additionally, I analyze performance metrics to identify process inefficiencies and lead the implementation of targeted improvements. My efforts directly contribute to increased operational efficiency, streamlined workflows, and enhanced system integration across the organization.
Technical Records Manager
Mesa Airlines, Inc.
08.2020 - 12.2023
- Led aircraft records operations, ensuring FAA compliance, document integrity, and audit readiness. Managed Airworthiness Agreements, Aging Aircraft programs, and 'Back to Birth' documentation for aircraft transitions. Directed Records Analysts, maintained accurate maintenance files, and collaborated with customers to resolve data gaps.
- Successfully completed all FAA, NTSP, and DOD audits with no findings, in addition to leading internal self-audits and hazard identification initiatives. Acted as liaison between lessors and operators, ensuring seamless records exchange and regulatory alignment. Streamlined records retention and maintenance tracking processes to enhance operational efficiency and support flawless regulatory inspections.
Regulatory Compliance SMS Auditor
Mesa Airlines, Inc.
12.2021 - 08.2022
- Maintained compliance with regulations and internal standards, specifically the 'General Procedure Manual' process and procedures. I investigated facts and assisted with company investigations, translating those facts into coherent and concise presentations with recommendations for corrective action.
- I performed audits according to internal, external and fuel regulations. I conducted root cause analysis of audit findings and drove appropriate changes through the SMS program to address quality escapes identified through oversight, reporting, and analysis processes, utilizing internet resources, company manuals, federal regulations, and industry best practices. I organized, maintained, and tracked audit findings, corrective actions, and their effectiveness through the SMS process, utilizing investigation documents, records, databases, and electronic filing systems. Additionally, I created and provided stakeholders with training modules and appropriate testing via the LMS system to ensure prompt notification and complete understanding of any changes to existing procedures or new processes.
- I coordinated with the CASS Department to manage the organization's goals and objectives, determining root causes and initiating appropriate process and procedural changes in the Company Guidance Manuals (GPM, MTM, MPM, etc., as appropriate).
Records Analyst
Mesa Airlines, Inc.
02.2021 - 11.2021
- I received, processed, and maintained custody of aircraft and engine technical records in accordance with retention requirements outlined in the Code of Federal Regulations, Title 14, Part 121.380. I utilized many programs to track various data, including department production, aging technical records, missing technical records, and FAA requests for access to records. Monthly, quarterly, and annual audits were conducted, with reports and documents collected and organized for both internal and external scrutiny. I analyzed the results, actively seeking root causes of any audit findings to enhance department processes while adhering to the company's General Procedures Manual.
- Furthermore, I audited engine logbooks to ensure accurate documentation of all installed components, particularly life-limited components, tracking total time and cycles flown to prevent overflight. Additionally, I audited Weight and Balance forms and other technical data forms. I received and assigned Aircraft Heavy-check records to Maintenance Stations for audit, verifying their correct entry into the Purchasing Maintenance Inventory System (PMI). I received, tagged, scanned, verified, and filed heavy check work orders (W/O), provided reports to management as required, ensuring the yearly purging of check documents exceeding the required retention period. Throughout these tasks, I utilized systems such as SEQUEL, PMI, Kiwitag, and DRMS to streamline operations and maintain meticulous records.
Testing Network and Support Specialist (Contractor)
Kryterion Inc.
06.2020 - 01.2021
- I responded to clients promptly, addressing inquiries, modifications, and technical issues. Utilizing Salesforce, I created support cases for all occurrences and ensured thorough follow-up on issues. Proactively monitoring ongoing compliance issues, I maintained effective communication throughout the resolution process.
- Additionally, I was responsible for ensuring ADA compliance and coordinating Special Accommodation exams. I strictly adhered to established policies and processes, including security protocols. Meeting or surpassing all Service Level Agreements tracked in Salesforce Service Cloud, I also contributed to the implementation and training of new testing centers.
- When necessary, I conducted investigations into client issues and drove them to resolution. I provided support to testing centers, including relocations and closures. Utilizing Salesforce Service Cloud for all client support and communication, I managed relationships with test centers and implemented capacity improvements, with performance evaluated and measured accordingly.
Assistant Director
ACELERO LEARNING
06.2018 - 07.2019
- I supported the Center Director in overseeing teaching staff, assisting families, and achieving operational objectives. I managed various daily tasks for the classrooms, including maintaining daily trackers, infant meal records, and attendance records, and inputted data into the SHINE database accordingly.
- Additionally, I scheduled enrollment/application appointments via telephone or walk-ins, entering Parent Interest/Application forms into Google Forms for entry into the SHINE Insight database and ERSEA app. I processed financial documents such as contracts, expense reports, and invoices.
- I conducted audits of CACFP Enrollment Forms and liaised with Family Advocates and the Nutrition Coordinator as needed. Monthly, I coordinated, executed, and documented tornado drills and center fire drills. Moreover, I provided full English to Arabic translation services for all Cudahy centers on a weekly basis.
Family Services and Health Floater
ACELERO LEARNING
01.2018 - 06.2018
- I conducted data entry tasks related to new children's applications, parent interests, health tests, questionnaires, physical exams, dental exams, and accident reports, utilizing the Shine database. I prioritized quality case management for all children, aiming for positive outcomes regardless of their abilities.
- Moreover, I aided in completing and collecting Family Success Roadmaps and health-related information. During intake processes, I assisted advocates in explaining daily class routines and PEER cards to Arabic-speaking families. Additionally, I provided support to advocates during FFN/FEN sessions.
Substitute Teacher
ACELERO LEARNING
07.2017 - 12.2017
- I provided guidance to children in conflict resolution and demonstrated appropriate behavior. I supervised both typical and developmentally disabled children during their daily activities, routines, and outdoor gross motor activities.
- Additionally, I supported the lead teacher, assistant teacher, clerk, and center director as needed. I assisted children with hygiene, grooming, daily living skills, and self-help skills. Furthermore, I offered a variety of materials and resources for children to explore, manipulate, and use in both learning activities and imaginative play.
- I also prepared materials, classrooms, and indoor/outdoor spaces to facilitate creative play, learning, motor-skill activities, and ensure safety.
Radio Frequency (RF) Engineer
RAWASI SYSTEM
12.2014 - 12.2016
- I specialized in debugging and troubleshooting complex analog, digital, and RF circuits. I also played a key role in preparing and submitting RF coverage analysis outlines and designing RF schematics for new wireless networks, ensuring adherence to regulatory standards.
- Additionally, I provided hands-on technical support, advice, and mentoring to personnel at all levels. I developed databases, web forms, and file systems tailored to diverse needs within the organization.
Math Teacher
HOUSE OF LANGUAGES INTERNATIONAL SCHOOL
10.2012 - 08.2014
- In my teaching role, I employed diverse methods including lectures, discussions, and demonstrations to engage students effectively. Each semester, I presented class material and policies accurately and clearly across four classes. Building positive relationships was paramount, so I established rapport with students, parents, colleagues, and administrators.
- Moreover, I provided support beyond the classroom by drafting letters of recommendation for students' college applications. Additionally, I expanded my teaching responsibilities by taking on extra classes in computer science for high school students.
Network Administrator / Systems Administrator
SMART SIGNAL COMPANY
09.2009 - 09.2011
- In my role, I was responsible for installing network and computer system programs and ensuring their functionality. I conducted thorough testing, troubleshooting, maintenance, and upgrades of both network and computer software.
- I promptly addressed all requests for technical support via phone, email, and inter-office chat service, ensuring minimal downtime for users. Identifying and resolving network security violations was a key aspect of my responsibilities.
Education
CAPM- PMI -
Project Management Institute
01.2024
Language Art Course
Milwaukee Area Technical College
Oak Creek, WI01.2018
Bachelor of Science - Telecommunication Engineering
Yarmouk University
Irbid, Jordan01.2012
Diploma - Information Technology Management
Koferyoba High School
Irbid, Jordan01.2006
Skills
- Strategic workload organization
- Critical thinking and resolution
- Strong risk identification abilities
- Regulatory compliance auditing
- Effective communicator
- Software installation expertise
- Effective listening
- Strategic decision-making
- Efficient software onboarding
- Team collaboration experience
Certification
- Management
- PMP in Progress.
- Network Administration.
- Technical and Business writing.
- Strategic Project Risk Management
- Developing Adaptability as a Manager
- Six Sigma Green Belt
- Leadership Mindsets- Project Management Institute (PMI)
- Tele- Communications
- Cisco Certified Network Associate CCNA.
- Global System for Mobile communication GSM.
- Computer Literacy
- C++
- Microsoft office 2016 tools.
- JavaScript.
- Implementing and managing a Microsoft Windows Server 2003 Environment.
- Excel
- Aviation
- ASAP
- HFIAM
- OSHA
- RVSM
- SMS
- Root Cause Analysis and the 5 Whys
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Standard Support Specialist
Breeze Airways, Inc.
11.2023 - Current
Regulatory Compliance SMS Auditor
Mesa Airlines, Inc.
12.2021 - 08.2022
Records Analyst
Mesa Airlines, Inc.
02.2021 - 11.2021
Technical Records Manager
Mesa Airlines, Inc.
08.2020 - 12.2023
Testing Network and Support Specialist (Contractor)
Kryterion Inc.
06.2020 - 01.2021
Assistant Director
ACELERO LEARNING
06.2018 - 07.2019
Family Services and Health Floater
ACELERO LEARNING
01.2018 - 06.2018
Substitute Teacher
ACELERO LEARNING
07.2017 - 12.2017
Radio Frequency (RF) Engineer
RAWASI SYSTEM
12.2014 - 12.2016
Math Teacher
HOUSE OF LANGUAGES INTERNATIONAL SCHOOL
10.2012 - 08.2014
Network Administrator / Systems Administrator
SMART SIGNAL COMPANY
09.2009 - 09.2011
Language Art Course
Milwaukee Area Technical College
Bachelor of Science - Telecommunication Engineering
Yarmouk University
Diploma - Information Technology Management
Koferyoba High School
CAPM- PMI -
Project Management Institute
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