THANAKORN MOSING
Jacksonville,FL
Summary
Experienced Application Development Analyst Associate with a proven track record in managing and administering a diverse range of collaboration and communication platforms, including Appspace, Microsoft Teams, Webex, and OneDrive. Adept at delivering top-notch technical support, conducting end-user training, and ensuring smooth IT operations. Proficient in high-level concierge support, troubleshooting complex issues, and implementing workplace reservation systems to enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Application Development Analyst Associate Contractor
JEA
8 2023 - Current
- Configured, optimized, and maintained system applications including Appspace, Webex, and SAVI
- Performed system administration tasks, managing user accounts, groups, authentication, and access control
- Analyzed, diagnosed, troubleshot, and resolved hardware, software, networking, and production issues
- Coordinated equipment repairs and deployments
- Assisted in scripting and light programming to automate system tasks, including T3 Alarm detection
- Maintained and documented systems, developed user guides, and standardized procedures
- Managed inventory, conducted pricing evaluations, and liaised with site owners
- Supported AV setups for large events and configured AV equipment
- Resolved routine and recurring issues, providing solutions for more complex problems
- Gathered research data and assisted in testing and evaluating vendor hardware, software, and system components
- Participated in ongoing training to continuously upgrade technical knowledge and skills
- Developed, installed, and supported Cisco peripheral equipment
- Troubleshot and resolved multiple hardware and software-related issues
- Facilitated and followed the Technology Services change management process.
Technology Services Co-Op / Contractor
JEA
08.2022 - 08.2023
- Provided technical support for computer hardware and software installation, user access, and application guidance
- Assisted supervisors with troubleshooting and technical support tasks
- Delivered White-glove concierge support, providing a seamless, high-touch customer service experience
- Implemented and managed a workplace reservation system for employee workspace bookings
- Provided end-user training on software applications and tools
- Assisted with the installation and configuration of Cisco audio-visual equipment.
IT Intern
JEA
07.2022 - 08.2022
- Assisted with troubleshooting and technical support tasks
- Supported teams and end-users with hardware and software configuration, setup, and troubleshooting
- Assisted users with OneDrive adoption.
Technology Support
Blue Orchid Thai Cuisine, LLC
04.2022 - 07.2022
- Performed data migrations between SharePoint sites
- Updated supervisors and users by recording status reports
- Collected, analyzed, and summarized technological information for reports
- Successfully executed and delivered a variety of special projects as needed.
Education
Associate of Science - IT Security
Florida State College of Jacksonville
Jacksonville, FL 08.2021 - 2023.05
High School Diploma - undefined
Sandalwood High School
Jacksonville, FL 08.2019 - 2023.05
Bachelor of Science - Information Technology
Florida State College of Jacksonville
Jacksonville, FL 08.2023 - Current
Skills
Microsoft Office Suite
Cisco A/V Equipment Installation and Support
Troubleshooting and Problem-Solving
Microsoft Teams Administration
Webex Administration
Appspace Administration
Technical Support
End-User Training
White-Glove Concierge Service
Coursework
- Hardware/Software:
- Operating System Foundations
- Hardware Configuration
- Software Configuration
- Networking:
- Network Fundamentals (Cisco 1)
- Switch/Router/Wireless (Cisco 2)
- Server Configuration
- IT Security:
- Fundamentals of Information Security
- Data Forensics I & II
- Computer Hacking/Incident Response
- Intrusion Detection/ALJD
- Advanced Penetration Testing
Timeline
Bachelor of Science - Information Technology
Florida State College of Jacksonville
08.2023 - Current
Technology Services Co-Op / Contractor
JEA
08.2022 - 08.2023
IT Intern
JEA
07.2022 - 08.2022
Technology Support
Blue Orchid Thai Cuisine, LLC
04.2022 - 07.2022
Associate of Science - IT Security
Florida State College of Jacksonville
08.2021 - 2023.05
High School Diploma - undefined
Sandalwood High School
08.2019 - 2023.05
Application Development Analyst Associate Contractor
JEA
8 2023 - Current
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