Thanawat Prathompongpairoj
Perris,CA
Summary
Dynamic hospitality professional with extensive experience at Pechanga Resort Casino, excelling in housekeeping and guest relations. Proven track record in enhancing operational efficiency and training staff, while ensuring compliance with safety standards. Detail-oriented and reliable, adept at inventory management and implementing innovative cleaning techniques to elevate guest satisfaction.
Professional hospitality worker prepared to maintain high standards of cleanliness and guest comfort. Experienced in ensuring rooms are spotless and welcoming, enhancing overall guest experience. Known for strong team collaboration and adaptability to meet evolving requirements. Skilled in cleaning procedures and customer service, valued for reliability and thoroughness.
Overview
24
24
years of professional experience
Work History
Guest Room Attendant
Pechanga Resort Casino
Temecula, CA
09.2022 - Current
- Ensured cleanliness and sanitation standards in guest rooms through thorough inspections and detailed cleaning processes.
- Collaborated with housekeeping team to maintain inventory of cleaning supplies and equipment, ensuring efficiency.
- Responded promptly to guest requests, addressing concerns and enhancing overall guest satisfaction.
- Trained new staff on cleaning protocols and safety procedures, fostering a cohesive work environment.
- Implemented improved cleaning techniques that reduced time spent on room preparation without compromising quality.
- Assisted in scheduling daily cleaning assignments, optimizing workflow for maximum efficiency among team members.
- Maintained positive relationships with guests by providing exceptional service and quick resolutions to issues encountered.
General Manager
Le Palm Hotel
Pattaya, Thailand
01.2002 - 01.2022
- Led operational strategies to enhance guest satisfaction and loyalty.
- Streamlined hotel operations, improving efficiency across departments.
- Managed budgeting and financial forecasting to optimize resource allocation.
- Developed training programs to elevate staff performance and service standards.
- Oversaw compliance with health and safety regulations in all hotel operations.
Education
Bachelor of Science - Political Science
Ramkhamhang University
Bangkok, Thailand01.1980
Skills
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Hospitality industry
- Basic maintenance
- Housekeeping
- Safety procedures
- Inventory and supply
- Work prioritization
Timeline
Guest Room Attendant
Pechanga Resort Casino
09.2022 - Current
General Manager
Le Palm Hotel
01.2002 - 01.2022
Bachelor of Science - Political Science
Ramkhamhang University