Thandie Collins
Houston,TX
Summary
Experienced professional seeking a position in a progressive and challenging environment to leverage acquired skills and abilities. Dedicated to contributing expertise towards achieving organizational goals and driving success. Committed to continuous learning and growth, with a passion for delivering high-quality results. Proactive team player with a strong work ethic, adaptable nature, and excellent problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Server
Toca Madera
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
First Class Attendant
Vonlane
06.2023 - 04.2024
- Provide “over the top” customer service to luxury business travelers
- Greet passengers at departure location
- Assist passengers with luggage stowage
- Seek to ensure the safety and comfort of customers
- Serve light snacks and beverages to passengers
- Fulfill passenger requests to utilize on board amenities
Cocktail Server
Kirby Icehouse
09.2022 - 05.2023
- Greeting guests as they enter and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions
- Seating guests at tables or in waiting areas
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them
Server
Taste Bar and Kitchen
01.2021 - 07.2022
- Serve patrons with food and beverages in a positive and friendly manner
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmits orders to bar and kitchen by recording patron’s choices and identifying patron’s special dietary needs and special requests
- Serves orders by picking up and delivering patron’s choices from bar and kitchen and delivering accompaniments and condiments from service bars
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
Hostess
The Westin
02.2019 - 05.2020
- Accommodating the customer’s requests as much as possible and permissible by the rules and policies of the restaurant
- Keeping updated on the happenings in the restaurant such as the number of available tables, reserved tables, opening, and closing timings
- Seating the customers at their seats or waiting rooms and ensuring they are comfortable
- Ensure the complimentary welcome drink is served
- Engaging with guests while they are waiting
- Addressing any queries or complaints and resolving it efficiently
Education
Associate of Arts - undefined
Lone Star College System
Skills
- Excellent organizational skills
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- First AID/CPR Experience
- Enthusiastic
- Ability to remain calm in high pressure situations
- Safety & Security
- Customer Handling
- Server/Hostess Experience
- Food and Beverage Service
Timeline
Server
Toca Madera
05.2024 - Current
First Class Attendant
Vonlane
06.2023 - 04.2024
Cocktail Server
Kirby Icehouse
09.2022 - 05.2023
Server
Taste Bar and Kitchen
01.2021 - 07.2022
Hostess
The Westin
02.2019 - 05.2020
Associate of Arts - undefined
Lone Star College System
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