THANDIWE SOBUZA
Qonce,Eastern Cape
Summary
Dedicated professional with expertise in administration, data capturing, and customer service. Proficient in filing, records management, switchboard operation, and document preparation. Skilled in Microsoft Word, Excel, Outlook, and email communication, ensuring confidentiality and effective time management. Committed to enhancing organizational efficiency through meticulous attention to detail and strong communication skills.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work history
Data Capture Administrator
Primalva Ventures (Pty) Ltd
King William's Town, Eastern Cape
2023.04 - 2024.07
- Verified invoices, statements, and reports captured daily to improve audit outcomes.
- Scanned and organised documents systematically to reduce record retrieval delays.
- Tracked spreadsheets and databases continuously to raise audit readiness.
- Detected and fixed data errors promptly to lower incorrect-information risk.
- Managed confidential records under data-handling rules to strengthen compliance.
Senior Administrator
Dignity Group Insurance Company
East London, Eastern Cape, South Africa
2017.01 - 2022.06
- Improved customer experience by managing reception calls and answering enquiries promptly.
- Reduced client uncertainty by sharing timely policy information and updates.
- Accelerated claims processing by capturing details and maintaining accurate client records.
- Strengthened service continuity by supporting representatives with administration and WhatsApp responses.
- Maintained reliable back-office support by completing daily filing, scanning, emailing, and typing.
- Enabled smoother appointments by organising meetings, travel, and office supplies on time.
- Raised service quality by training new employees for confident client support.
- Improved team alignment by chairing meetings and communicating priorities clearly across staff.
- Increased client loyalty through consistently excellent customer service relationships.
- Boosted daily productivity by delegating tasks efficiently across routine work.
- Improved office performance by leading administration and keeping operations running smoothly.
- Enhanced follow-through by recording meeting minutes and distributing actions promptly.
Education
Grade 12 - Business English, IsiXhosa, Public Administration, Office Practice, Economic, Small Business
Elukhanyisweni College of Commerce
Butterworth, Eastern Cape 2010.01 - 2010.12
Skills
- Administration
- Data Capturing
- Customer Service
- Filing & Records Management
- Switchboard Operation
- Microsoft Word & Excel
- Outlook & Email
- Document Preparation
- Communication
- Confidentiality
- Time Management
Certification
Basic Life Support & First Aid Procedure
LANGUAGES
English – Fluent
IsiXhosa – Fluent
REFERENCES
- F.J., Kinyanjui, Manager, 078 042 9966, 043 642 1138, Primalva Ventures (Pty) Ltd
- P., Maholwana, Supervisor, 078 709 5908, 043 721 2339, Dignity Group Insurance Company
Timeline
Data Capture Administrator
Primalva Ventures (Pty) Ltd
2023.04 - 2024.07
Senior Administrator
Dignity Group Insurance Company
2017.01 - 2022.06
Grade 12 - Business English, IsiXhosa, Public Administration, Office Practice, Economic, Small Business
Elukhanyisweni College of Commerce
2010.01 - 2010.12