Thandululo Munyai-Duka
Summary
Experienced in media techniques with a Level 3 diploma, bringing a strong background in sales leadership, QA administration, and EPWP Clerk roles. Passionate about administrative and customer relations duties, known for organization and dependability. Proven ability to manage multiple priorities and maintain a positive attitude. Successful candidate willing to take on additional responsibilities to help the team achieve its goals.
Overview
7
7
years of professional experience
Work History
EPWP admin support
CITY OF CAPE TOWN
02.2024 - 06.2024
- Efficient logging calls via SAP.
- Attending to all customer interactions in a consistent and accurate manner.
- solving customer complaints and queries.
EPWP Clerk
CITY OF CAPE TOWN
08.2022 - 05.2023
- Company Overview: solid waste management
- Monitored staff organization and suggested improvements to daily functionality
- Excellent communication skills, both verbal and written
- Provided professional services and support in a dynamic work environment
- Uploading recording into application forms
- Call auditing
- Updating attendance register
- Solid waste management
QA Administrator
AMALGAMATED PASSIVE HOLDING
06.2020 - 09.2022
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs
- Overcame objections and closed sales while following company policies and legal requirements
- Demonstrated product and answered questions for prospective customers
- Monitored service after sale and implemented quick and effective problem resolutions
- Attended monthly sales meetings and quarterly sales training
Sales Team Leader
AMALGAMATED PASSIVE HOLDING
09.2017 - 03.2020
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- overcame objections and closed sales while following company policies and legal requirements.
- demonstrated product and answered questions for prospective customers.
- monitored service after sale and implemented quick and effective problem resolutions.
- attended monthly sales meetings and quarterly sales training.
Education
Level 3 Diploma - Media Techniques
Jeppe College of Commerce & Computer Studies
Pretoria, South Africa 04.2015
High School -
Batswana High School
Mahikeng, SA11.2012
Skills
- Administration skills
- Design and implementation of administration systems
- Data capturing
- Filing
- Call auditing
- Communication skills
- Good writing skills
- Verbal communication
- Computer skills
- Ms Word
- MS Power Point
- Ms Excel
- Internet
- Skype
- SAP
Personal Information
- ID Number: 9210030761080
- Gender: Female
- Driving License: Code 10 Learners License
Languages
iXhosa
Full Professional
Tshivenda
Native or Bilingual
Setswana
Full Professional
English
Full Professional
Isizulu
Professional Working
Timeline
EPWP admin support
CITY OF CAPE TOWN
02.2024 - 06.2024
EPWP Clerk
CITY OF CAPE TOWN
08.2022 - 05.2023
QA Administrator
AMALGAMATED PASSIVE HOLDING
06.2020 - 09.2022
Sales Team Leader
AMALGAMATED PASSIVE HOLDING
09.2017 - 03.2020
High School -
Batswana High School
Level 3 Diploma - Media Techniques
Jeppe College of Commerce & Computer Studies
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