I have spent over 20 years working in a lead capacity for Multnomah County. My focus has been on providing excellent internal and external customer service. I highly value the benefits of working in and adding to the diversity, inclusion, respect, and needed outcomes of the charges at hand. I value both residing in and working for a county that values the above.
Reconciliation experience, knowledge of FIN's, GL's, Cost Centers, WBS elements and the processes within Cash handling/ Visa handling, Visa instruction
Follow and explain policy requirements to staff at large be community Safety Focused, equality focused, customer service focused,
Aging and disability services experience
Implemented new policies and proceduresie, EBT, SAP
Building security experience
Part of Mead Security Team First DCJ staff member to reach out to the newly created County Workplace Safety Team for consult support Provide training to support staff regarding security Available for mead Security Officers for support and counsel Keep upper management appraised of issues concerns Work towards creating a safe environment for all
Worked as a Case Management Assistant Managed elderly and disabled person durable medical service needs Provided solutions
Clinical supervision experience
Supervised the work of office support staff in a Health Department setting
20 plus years with Multnomah County DCJ
At aging Services, Health and DCJadministrator for various computer systems Trained staff on various systems Provided input for enhancements to various systems Implemented new systems
27 years of Multnomah County customer service as of 20013 Various departments Clients and the public at large
Employee relations experience
Chair of two departmental Diversity Committees Strive to make Multnomah County more inclusive and equitable and racially just
Lead worker in all Multnomah County positionswhich includes reception oversite handling difficult clients is part of the work Assisting them with service needs is part of the resolution
27 years as of 2023 with Multnomah County
Policy analysis and interpretation experience
All held positions required policy interpretation
Coordinate office support functions
Rolled out various in office operations EBT at aging services Jabber phone services at DCJ ASD Victim Service, gender specific, developed funding support, DCHS
Lead worker for 20 years with Multnomah County Various departments Provided guidance to staff interacting with the public Provided higher level support for the public with more complex needs
Over 20 years working in a Lead reception based units in various county departments Multiline phones, heavy volume in person and phone Provide information and support to staff to support the clients and public
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In all County positions, follow and apply all records management protocols Several years of managing DCJ/ASD's subpoena/records request; point of contact Evaluate requests for compliance, and respond accordingly
Several stints as a WOC or interim appointed manager with DCJ/ASD As lead worker, supervise the work of staff at various county departments for over 20 years
As an Administrative Analyst, and prior Clerical Unit Coordinator, I have provided technical administrative support to staff within the units I am lead of, and to staff at multiple worksites at large Troubleshooting and problem solving for office equipment, phone systems, finance related systems
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As a Multnomah County Lead worker for over 20 years, I have trained well over 100 staff persons on the office various functions I have trained staff at large on new systems such as Jabber I have provided training support to the Mead Safety Team and Security Officers