THANH LATHAI
Woodbridge,VA
Summary
Versatile and detail-oriented Executive Assistant, Office Manager, and Administrative Assistant with over twelve years of experience providing high-level support to executives, managing office operations, and streamlining administrative processes. Adept at multitasking, improving efficiency, and ensuring seamless daily operations in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Executive Assistant to VP Operations
Nutricia North America
Rockville, MD
04.2020 - 01.2025
- Provided high-level administrative support to the VP of Operations, managing complex schedules and meetings
- Oversaw daily office operations, ensuring efficiency and organization
- Managed vendor contracts, procurement processes, and office maintenance
- Coordinated domestic and international travel arrangements, expense reconciliation, and reporting via Concur
- Handled confidential documents, business correspondence, and reports
- Assisted in SAP-based contract management and purchase order processing
- Implemented office policies and workflow improvements to optimize efficiency
- Manage office events and catering
- Answer main phone line and direct callers to the appropriate employee
- Greet and direct office visitors and monitor visitor access/issue security badges
- Receive, sort, and forward incoming mail and faxes
- Prepare outgoing USPS mail and labels for outgoing UPS shipments
- Manage UPS accounts for all employees, including account set up for new hires, deactivation for terminations, assist employees with challenges, and troubleshoot as required
- Prepare daily customer invoices for outgoing USPS mail
- Provide orientation for new employees regarding facility matters
- Order, receive, stock, and distribute office, kitchen, coffee, printer, and UPS supplies
- Order printed materials such as envelopes, labels, and business cards
- Maintain, update and distribute staff directory monthly
- Make note of staff movements in and out of organization
Office Manager
ADF Solutions, Inc
Bethesda, MD
11.2017 - 01.2020
- Managed office functions, including administrative workflow, vendor coordination, and budget tracking
- Provided executive support, including travel arrangements, scheduling, and correspondence
- Handled bookkeeping, accounts payable, and expense reporting using QuickBooks
- Ensured CRM (Salesforce) data integrity and managed client license renewals
- Assisted in business communications, including handling inquiries and promotional campaigns
- Supervised office procedures to enhance efficiency and streamline operations
Administrative Assistant
ADF Solutions, Inc
Bethesda, MD
08.2013 - 11.2017
- Supported the CEO and Director of Operations with administrative and scheduling needs
- Managed travel arrangements, expense reporting, and meeting coordination
- Assisted with bookkeeping, accounts payable, and receivables
- Maintained office organization, records, and confidential files
- Liaised with vendors and internal teams to ensure seamless office operations
Sales Associate
Nordstrom, Inc
Bethesda, MD
09.2005 - 08.2013
- Achieved All-Star status (2007) and Pacesetter status (2009)
- Consistently met and exceeded sales goals
- Developed and maintained a strong client base
- Provided logistical support for inventory and sales operations
Associate Manager
Coach, Inc
Bethesda, MD
08.2004 - 09.2005
- Managed a team of 12 sales associates
- Oversaw hiring, interviewing, and training of new employees
- Maintained payroll and financial records
- Reduced returns by providing expert product guidance
- Managed inventory, shipments, and store visual merchandising
Education
Fine Art - Early Education
Cuyahoga Community College
Parma, OHFine Art -
Cleveland Institute of Art
Cleveland, OHHigh School Diploma -
Cleveland School of The Arts
Cleveland, OHSkills
- Microsoft Office Suite
- SAP (Systems, Applications, and Products in Data Processing)
- Concur (Expense, Travel, and Invoice Management)
- QuickBooks accounting software
- CRM (Salesforce Software)
- Office Workflow Optimization
- Vendor and budget management
- Confidential document management
- Calendar management
- Expense reporting
- Office administration
- Attention to detail
- Executive support
- Invoice processing
- Administrative support
- Bookkeeping
- Travel coordination
Languages
Vietnamese
Limited
Timeline
Executive Assistant to VP Operations
Nutricia North America
04.2020 - 01.2025
Office Manager
ADF Solutions, Inc
11.2017 - 01.2020
Administrative Assistant
ADF Solutions, Inc
08.2013 - 11.2017
Sales Associate
Nordstrom, Inc
09.2005 - 08.2013
Associate Manager
Coach, Inc
08.2004 - 09.2005
Fine Art - Early Education
Cuyahoga Community College
Fine Art -
Cleveland Institute of Art
High School Diploma -
Cleveland School of The Arts
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