Python
Thanh Nguyen
Software Developer
Westminster,CO
Summary
Driven and focused professional with a talent for building and leading high-performing teams. Throughout my career, I have honed my skills in communication, delegation, and motivation, while consistently exceeding expectations and delivering exceptional results. Excels in fast-paced, dynamic environments and thrives on new challenges and opportunities for growth.
Highly adaptable and results-driven individual with a proven ability to excel in any role or challenge. A natural problem solver with a keen eye for detail and a talent for strategic thinking. A true team player who is equally comfortable working collaboratively or taking charge and leading others to success.
A dedicated and driven professional with a passion for teamwork and a talent for leadership. Throughout my career, I have demonstrated a strong ability to motivate and inspire others, while also leading by example. Thrives in high-pressure situations and consistently delivers exceptional results.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Manager in Training
Appliance Factory & Mattress Kingdom
Thornton, CO
08.2022 - Current
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with mentoring new & existing hires.
- Oversaw activities of 3 to 4 -person teams completing processing and movement across all areas, disciplining and motivating employees to maximize performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Supervisor
Post Office USPS
Denver, CO
06.2016 - 07.2022
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Waiter/Server
Sushi Zen Bistro
Westminster, CO
04.2017 - 09.2017
- Customer service taking orders, prep work, helping out all other waiters/waitresses and helping close the restaurant on a daily basis
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter/Server
Go Fish Sushi
Denver, CO
08.2016 - 04.2017
- Customer service, seating, taking orders, open, close, prep work, helping out all other waiters/waitresses and ensuring the day goes by smoothly.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Waiter/Server
Sushi Yume
Westminster, CO
05.2015 - 07.2016
- Customer service opening up, taking and seating customers, taking orders, and closing the restaurant daily.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Lead Deli Clerk
The Lodge Casino, Black Hawk
, CO
09.2012 - 05.2015
- Managed a small group of employees on a graveyard shift, scheduling, ordering supplies, delegating employees to different stations/work within the deli
- Working directly under the manager helping out with making sure the operations run as smooth as possible.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests, answer questions, and even start orders to shorten the wait time for customers.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High school diploma -
Legacy High School
06.2008 - 06.2012
Certificate of Achievement - Full Stack Development
Coding Dojo
Denver, CO 08.2022 - 03.2023
Skills
Serving ExperienceTeam ManagementAssessmentsScheduling — ProficientApril 2022Cross-referencing agendas and itineraries to avoid scheduling conflictsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Coaching and mentoring
Staff leadership
Business Development
Strategic planning
Operations oversight
Financial Management
Employee training
Software
Java
MERN Stack
MySQL
MongoDB
HTML
CSS
Flask
AJAX
Spring Tools Suite
React
Javascript
Interests
Gaming
Game Testing and Creating
Computer Software
Technology
Timeline
Manager in Training
Appliance Factory & Mattress Kingdom
08.2022 - Current
Certificate of Achievement - Full Stack Development
Coding Dojo
08.2022 - 03.2023
Waiter/Server
Sushi Zen Bistro
04.2017 - 09.2017
Waiter/Server
Go Fish Sushi
08.2016 - 04.2017
Supervisor
Post Office USPS
06.2016 - 07.2022
Waiter/Server
Sushi Yume
05.2015 - 07.2016
Lead Deli Clerk
The Lodge Casino, Black Hawk
09.2012 - 05.2015
High school diploma -
Legacy High School
06.2008 - 06.2012