Thanh Nguyen
San Jose,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level START Manufacturing Technician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking START Manufacturing Technician position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Repair Technician
Quanta Computer
05.2023 - Current
- Improved equipment functionality by diagnosing and repairing various electronic devices.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Reduced device downtime with regular maintenance and preventative measures.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Streamlined repair processes to optimize workflow efficiency and productivity.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Assisted clients with installation, setup, and configuration of new hardware or software components as needed after repairs were completed.
- Minimized device returns by ensuring all repairs were completed accurately and thoroughly before returning them to customers.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Facilitated cost savings for customers by utilizing refurbished parts when appropriate without compromising the quality of the repair.
- Identified potential opportunities for upselling additional services such as extended warranties or upgraded hardware based on individual client needs.
- Maintained inventory of repair supplies and ordered parts.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
- Inspected and tested, repaired and refurbished products for proper operation.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Dismantled machines and equipment to remove defective parts.
- Repaired and maintained wide range of small and large appliances successfully.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Communicated with suppliers and vendors to order new parts and components.
- Repaired and tested electronic circuit boards, wiring and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
- Spread out articles or materials and examined for holes, tears and other defects.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Adjusted machine settings to maximize performance and equipment longevity.
- Installed and programmed variety of consumer products.
- Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
High School Diploma -
Silver Creek High School
San Jose, CA07.2018
Skills
- Organization and Time Management
- On time project delivery
- System Testing
- Equipment Repair
- Customer Service
- Equipment Inspection
- Component Replacement
- Network configuration
- System Upgrades
- Inventory Management
- Understanding of engineering
- Technical diagnosis
- Software Installation
- Electrical Troubleshooting
- Experience operating machines
- Invoice Verification
- Diagnostic Testing
- Safety Management
- Equipment maintenance proficiency
- Service Documentation
- Safety Requirements
- Machine Calibration
- Hardware Repair
- Transportation safety
- Soldering Proficiency
- Preventive Maintenance
- Heavy Equipment Repair
- Worksite preparation
- Equipment Installation
- Building Maintenance
- Equipment Troubleshooting
- Analytical Thinking
- Excellent Communication
- Problem-solving abilities
- Problem-Solving
- Component Repairs
- Relationship Building
- Fleet maintenance
- Textile Repair
- Continuous Improvement
- Equipment Maintenance
- Analytical Skills
- Tool Installation and Alignment
- Professional Demeanor
- Multitasking Abilities
- Type equipment installation
- Team Collaboration
- Written Communication
- Time Management
- Stain Removal
- Problem-solving aptitude
- Active Listening
- Inventory Oversight
- Project estimation and bidding
- Teamwork and Collaboration
- Organizational Skills
- System repairs
- Task Prioritization
- Reliability
- Estimating abilities
- Following safety practices
- Adaptability and Flexibility
- Adaptability
- Diagnostics and troubleshooting
- Effective Communication
- Time management abilities
- Self Motivation
- Multitasking
- Attention to Detail
- Decision-Making
- Goal Setting
- Interpersonal Skills
- Interpersonal Communication
Languages
Vietnamese
Native or Bilingual
Timeline
Repair Technician
Quanta Computer
05.2023 - Current
High School Diploma -
Silver Creek High School
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