Thanh Phan
Midlothian,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking the opportunity to enhance abilities while contributing to company growth.
Overview
25
25
years of professional experience
Work History
Medical Assistant
OrthoVirginia
Richmond, VA
07.2005 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Created the weekly schedule for clinic staffing.
- Assisted in patient flow to reduce wait times for patients.
X-ray Runner
OrthoVirginia
Richmond, VA
07.2004 - 07.2005
- Supported radiologists during X-ray procedures
- Provided patient care instruction prior to imaging procedures.
- Ensured that all safety protocols were followed during imaging procedures.
- Assisted with the maintenance of radiology equipment, supplies and materials inventory.
Customer Service Representative
Capital One
Richmond, VA
09.1999 - 06.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Douglas Freeman High School
Richmond, VA05-1999
Skills
- Patient-focused care
- Inventory Management
- Patient Flow Management
- HIPAA Compliance
- Medical office administration
- Indirect Patient Care
- Patient Scheduling
- Clinical and administrative support
- Direct Patient Care
- Simple dressings
- Quick problem solver
- Stocking supplies
- Clinical Documentation
- Medical records confidentiality
- Electronic Health Records
- Clinic Lead
References
References available upon request.
Timeline
Medical Assistant
OrthoVirginia
07.2005 - Current
X-ray Runner
OrthoVirginia
07.2004 - 07.2005
Customer Service Representative
Capital One
09.1999 - 06.2004
High School Diploma -
Douglas Freeman High School
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