THANH (HENRY) CONG

• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
• Followed shipping and receiving procedures for goods and materials.
• Operated pallet jack to move unloaded goods to correct locations in warehouse.
• Coordinated product rotation according to expiration date and quality parameters.
• Stocked fruits and vegetables and removed old or poor quality products.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

• Manager on duty in the warehouse, focused on delivering results while enabling a positive customer and employee experience.
• Manage a team of 80+ associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
• Delegate effectively to drive results in warehouse , including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to warehouse employees.
• Maintain a culture of engagement by routinely listening to feedback from leaders, associatesand implementing solutions to solve problems.
• Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the warehouse.
• Maintain a safe, clean, and secure environment to ensure the security of all employees and products in warehouse.

• Opened and closed store follow specific procedures for cash-drawer counts, and store walkthroughs, Used Point-of-Sale system for daily transactions, Maintained store cleanliness and compliance with health and safety regulations, Performed basic repairs and maintenance of facility, Maintained customer satisfaction and assisted with events.

• Lead and assisted crew members during opening and closing shifts, Responsibilities included concession, guest services, box office sales, and maintenance of the facility.

• Responsible for assisting in laying of tile work in both indoor and outdoor settings and using equipment to cut tiles to specific sizes.

• Create a welcoming atmosphere for guests, Maintain inventory and restock shelves, Provide basic maintenance to the facility, Maintain store display and signage.