THANH M EUBANKS Jr.
Phoenix,AZ
Summary
Highly organized and dependable professional adept at managing multiple priorities with a positive outlook. Willingly takes on extra responsibilities to ensure team objectives are met. A dedicated team player committed to fostering a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Operations Center Administrator
TBConsulting
03.2023 - Current
- Oversaw EPM operations to guarantee streamlined software deployment and effective endpoint management.
- Oversaw Office 365 suite, enhancing cloud service integration and performance to fulfill organizational requirements.
- Oversaw on-premises Active Directory, optimizing user provisioning, role assignments, and access control processes for efficiency.
- Utilize expertise in analysis, business processes, tools, domains, project methodologies, requirement definitions, and testing to address variety of challenges.
- Managed Veeam operations, with specific emphasis on overseeing backup management and data recovery procedures.
- Performed incident triage, diagnosing and resolving IT issues to ensure uninterrupted service.
- Collaborated with team members to provide expertise and solutions within our respective domains, contributing to improved infrastructure performance and streamlined operational processes.
- Managed imaging initiatives, ensuring efficient provisioning of systems while adhering to organizational standards and best practices.
- Delivered prompt technical support, guaranteeing elevated user satisfaction and system uptime.
Service Desk Technician Level 2
Vallywise Health Medical Center
09.2021 - 03.2023
- Tasked with reinforcing Valleywise Health's service operations by overseeing incoming incidents and requests from customers seeking computer or system assistance.
- Frequent interactions with business stakeholders and customers regarding various specialized equipment situated across the Valleywise Health campus and remote locations.
- Assist the IT Desktop Technician team in handling standard or routine hardware and software assignments.
- Evaluate the advantages and disadvantages of different solutions, conclusions, or problem-solving approaches.
System Services Representative
International Business Machines, IBM
10.2019 - 06.2021
- Accountable for on-site installation, upkeep, and troubleshooting of IBM and multi-vendor systems and components, encompassing hardware, networking products, software, and operating systems.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Accountable for System X, Networking, and Storage.
- Main technical liaison to clients, overseeing the coordination of hardware and software support, as well as delivering essential operational services per client needs.
- Provide clients with guidance on proactive maintenance, configuration, operational best practices, and potential environmental factors that could affect product performance or disrupt their IT operations.
- Execute service tasks such as ensuring system reliability, diagnosing systems-level issues, decommissioning, and relocating both IBM and non-IBM systems and products.
Computer Technician
Data Doctors
11.2018 - 09.2019
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Manage all facets of wafer production, encompassing operations, equipment, processes, and training.
- Gathers and assesses operational data for real-time equipment adjustments to optimize processes.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Level 1 Manufacturing Technician
Kelly OCG
04.2018 - 06.2018
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Manufacturing Technicians carry out tasks related to wafer production, encompassing operations, equipment, processes, and training.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Gathers and assesses operational data for real-time equipment adjustments and process optimization.
- Accountable for preventative maintenance, diagnostics, spare parts management, and ensuring ongoing functionality.
- The Manufacturing Technician oversees process enhancements, addresses nonstandard production issues, and evaluates technological stability and health.
Education
Associate of Science - Networking Technology
Chandler Gilbert Community College
Chandler, AZ05.2019
Skills
- IT Operations
- Systems & Software Development
- Project Management
- Enterprise Technology
- Network Maintenance
- Business Process Workflow
- Google Drive
- Microsoft Suite
- IT Best Practices
- Troubleshoot Malfunctions
- Capacity and Scalability Planning
- Customer Service
- Teach & Mentor
- Team Collaboration
Certification
ITIL Foundation Certificate in IT Service Management Certificate Number: GR671442793TE
References
Ed Quezada – Senior Systems Operations Analyst at Wells Fargo
Phone Number: (602) 703-4110
Email: Ed.quezada@wellsfargo.com
Ivana Rodriguez – Learning Expert Teacher at BASIS Chandler Primary
Phone Number: (602) 315-8586
Email: Ivanavr1997@gmail.com
Ruben Vizzerra – Senior Systems Operations Analyst at Wells Fargo
Phone Number: (602) 703-4396
Email: Ruben.vizzerra@wellsfargo.com
Zachary Padilla – Systems Engineer
Phone Number: (623) 256-9636
Email: Zach.padilla@gmail.com
Josh Mancich – IT Operations Administrator Lead
Phone Number: (480) 492-5938
Email: Jmancich@gmail.com
Timeline
IT Operations Center Administrator
TBConsulting
03.2023 - Current
Service Desk Technician Level 2
Vallywise Health Medical Center
09.2021 - 03.2023
System Services Representative
International Business Machines, IBM
10.2019 - 06.2021
Computer Technician
Data Doctors
11.2018 - 09.2019
Level 1 Manufacturing Technician
Kelly OCG
04.2018 - 06.2018
Associate of Science - Networking Technology
Chandler Gilbert Community College
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