Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thanh M Nguyen

Garden Grove,California

Summary

Professional front desk expert ready to excel in dynamic environment. Familiar with coordinating daily administrative tasks and providing exceptional customer service. Known for fostering teamwork and adapting to changing needs with flexibility and reliability. Skilled in multitasking and maintaining positive attitude under pressure.

Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.

Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Officer

Nexus Health and Wellnes
06.2021 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

No Degree - Business Administration

Santa Ana College
Santa Ana, CA

Skills

    Problem-solving skills

  • Customer service expertise
  • Appointment management
  • Information documentation
  • Paperwork coordination
  • Call handling
  • Office Administration

Languages

Vietnamese
Native or Bilingual

Timeline

Front Desk Officer

Nexus Health and Wellnes
06.2021 - Current

No Degree - Business Administration

Santa Ana College
Thanh M Nguyen