Thanh Nhan Phan
Rosemead,CA
Summary
Friendly and reliable host offering unmatched customer service and workplace focus. I am also a quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. I totally committed to resolving issues and promoting customer loyalty to drive business success.
Overview
2
2
years of professional experience
Work History
Host/Cashier
Baejkjeong Temple City
Temple City, CA
09.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Completed inventory counts and ordered merchandise.
- Used POS system to enter orders, doordash/ uber orders process payments and issue receipts.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Receptionist
Ngoc My Hotel
Ho Chi Minh City, Vietnam
05.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA06.2023
Skills
- Credits and Refunds
- Customer Relations
- Merchandise Packaging
- Cash Register Operation
- Warm and Friendly
- Menu Coordination
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Host/Cashier
Baejkjeong Temple City
09.2020 - 03.2021
Receptionist
Ngoc My Hotel
05.2018 - 09.2019
Associate of Science - Business Administration
Pasadena City College
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