Thanh (Tracy) Ngo
Pleasant Hill
Summary
An international student from Vietnam, with English proficiency. Passionate volunteer with experience in various types of activities. Energetic individual with a compassionate nature, and a drive to serve the local community. Strive to seek out opportunities for biology and medical-related activities.
Overview
2
2
years of professional experience
Work History
Emergency Department Volunteer
UnityPoint Health - Iowa Lutheran Hospital
Des Moines
03.2025 - Current
- Greeted incoming patients upon arrival at the Emergency Department.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Maintained cleanliness in the Emergency Department by restocking medical instruments, cleaning the areas, and organizing wheelchairs.
Behavioral Health Volunteer
UnityPoint Health - Iowa Lutheran Hospital
Des Moines
09.2024 - 01.2025
- Assist the staff with various tasks.
- Observe children's behaviors.
- Organized the areas to keep them tidy and safe.
- Help older children with homework assignments as directed by staff.
Hospital Giftshop Volunteer
UnityPoint Health - Iowa Lutheran Hospital
Des Moines
06.2024 - 09.2024
- Greeted customers and provided assistance with product selection.
- Operated cash register, processed payments, and issued receipts.
- Prepared merchandise for purchase or rental.
- Supported staff members with tasks such as restocking shelves, cleaning windows.
- Cleaned shelves, counters and tables to maintain organized store.
Volunteen
UnityPoint Health - Iowa Lutheran Hospital
Des Moines
03.2023 - 05.2024
- Helping the outpatient, inpatient, and patient rooms.
- Organize and clean the hallways and work areas.
- Kept the medical supply room and patient rooms stocked with necessary supplies, equipment, and instruments.
- Provided emotional support and comfort to patients and families.
- Delivered mail for the patients.
Education
Associate of Science - Biology Transfer
Des Moines Area Community College
Ankeny, IA05-2026
Skills
- Time management
- Problem-solving
- Team collaboration
- Activity scheduling
- Adaptability and dependability
- Project oversight
- Cultural awareness
- Positive attitude
- Foreign language proficiency (Vietnamese and English)
- Active listening
- Research presentation
Languages
Vietnamese
Native/ Bilingual
Timeline
Emergency Department Volunteer
UnityPoint Health - Iowa Lutheran Hospital
03.2025 - Current
Behavioral Health Volunteer
UnityPoint Health - Iowa Lutheran Hospital
09.2024 - 01.2025
Hospital Giftshop Volunteer
UnityPoint Health - Iowa Lutheran Hospital
06.2024 - 09.2024
Volunteen
UnityPoint Health - Iowa Lutheran Hospital
03.2023 - 05.2024
Associate of Science - Biology Transfer
Des Moines Area Community College
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