Thania Chaves-Soto

VOLUNTEER LEADERSHIP EXPERIENCE

Youth Leader | Volunteer Position
13 Years

Provided leadership, mentorship, and guidance to youth through weekly programs, activities, and community events. Developed strong communication and interpersonal skills by working closely with young people from diverse backgrounds and helping address their individual needs and challenges.

Key Contributions:
• Mentored and supported youth development and personal growth.
• Built trusting relationships with young people and their families.
• Organized and coordinated group activities and events.
• Demonstrated active listening, conflict resolution, and problem-solving skills.
• Fostered a positive, inclusive, and supportive environment.
• Collaborated with other leaders and volunteers to achieve program goals.

KEY QUALIFICATIONS

Experienced business owner and operations professional with over 17 years of experience managing business operations, human resources functions, customer service, and team leadership. Proven track record in recruiting, interviewing, hiring, onboarding, training, payroll administration, employee supervision, and daily operational management.

As a co-owner of a last-mile delivery company, successfully coordinated logistics, managed workforce needs, maintained client relationships, and ensured efficient business operations. Recognized for strong organizational skills, problem-solving abilities, attention to detail, and a hands-on leadership approach.

• Recruiting and Interviewing
• Employee Onboarding & Training
• Payroll Administration
• Team Leadership & Supervision
• Customer Service & Client Relations
• Scheduling & Coordination
• Administrative Support
• Problem Solving & Decision Making
• Process Improvement
• Strong Communication Skills
• Leadership
• Coaching and mentoring
• Active listening
• Conflict resolution
• Relationship building
• Team development
• Communication skills
• Empathy and emotional intelligence