Hi, I’m
Thania Ocampo
Tracy,CA
Summary
As a Sales Account Manager I am a results-oriented sales professional with exceptional presentation skills. Bringing extensive network of personal contacts in manufacturing industry.
As a Sales Data Assistant and Sales Data & Systems Supervisor, I am a detail-oriented Systems Analyst with 10 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
25
years of professional experience
Work History
San Miguel Purefoods - San Miguel Integrated Sales
Sales Account Manager
02.2016 - 07.2023
Job overview
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Mentored junior account managers to improve overall team performance and drive professional development.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Enhanced brand visibility through strategic participation in marketing campaigns and promotional initiatives.
- Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
- Created comprehensive sales reports that informed executive decisionmaking.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Trained peers and management team on internal system supports and implementation plans.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
San Miguel Integrated Sales - San Miguel Foods Inc
Sales Account Specialist
06.2012 - 01.2016
Job overview
- Increased sales revenue by developing and maintaining strong relationships with key accounts.
- Implemented strategic sales plans for expanding customer base and achieving sales targets.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with marketing team to develop promotional materials, boosting brand awareness and driving sales growth.
- Trained new team members on sales processes and account management best practices, improving overall team performance.
- Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
- Managed a diverse portfolio of accounts, consistently exceeding monthly sales quotas through effective relationship-building efforts.
- Coordinated with internal teams to ensure timely delivery of products or services, resulting in high levels of customer satisfaction.
- Monitored competitor activities to identify potential threats or opportunities within the market space.
- Participated in weekly team meetings to share insights into account successes failures and brainstorm strategies for continued improvement.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
San Miguel Foods Integrated Sales
Sales Data and Systems Analyst
06.2005 - 05.2012
Job overview
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Developed customized software applications for diverse clients, resulting in increased customer satisfaction.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Improved systems with addition of new features and infrastructure.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Magnolia Inc. (Subsidiary Of San Miguel Corp.)
Sales Analyst Assistant
11.2002 - 05.2005
Job overview
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Identified new market opportunities through comprehensive industry research and analysis.
- Enhanced profitability with thorough sales trend evaluations and strategic recommendations.
- Supported sales team performance by creating effective tracking tools and systems for monitoring progress.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Provided valuable insights to management with detailed competitor analysis and market assessments.
- Implemented process improvements to expedite data collection, leading to faster decision making within the organization.
Ginebra San Miguel (Subsidiary Of San Miguel Corp)
Administrative Assistant
07.2000 - 10.2002
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Ginebra San Miguel (Subsidiary Of San Miguel Corp)
Office Clerk
07.1998 - 06.2000
Job overview
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Contributed to successful event planning efforts by coordinating logistics, securing venues, arranging catering services, and overseeing guest registration processes.
Education
Harvardian University, Philippines
Bachelor of Science from Management
03.1998
Skills
- Strategic account development
- Competitor Analysis
- Client Relationship Building
- Sales Forecasting
- Performance Tracking
- Sales Presentations
- Strong computer skills (Microsoft Excel, Word, Powerpoint)
- Business process understanding
Timeline
Sales Account Manager
San Miguel Purefoods - San Miguel Integrated Sales
02.2016 - 07.2023
Sales Account Specialist
San Miguel Integrated Sales - San Miguel Foods Inc
06.2012 - 01.2016
Sales Data and Systems Analyst
San Miguel Foods Integrated Sales
06.2005 - 05.2012
Sales Analyst Assistant
Magnolia Inc. (Subsidiary Of San Miguel Corp.)
11.2002 - 05.2005
Administrative Assistant
Ginebra San Miguel (Subsidiary Of San Miguel Corp)
07.2000 - 10.2002
Office Clerk
Ginebra San Miguel (Subsidiary Of San Miguel Corp)
07.1998 - 06.2000
Harvardian University
Bachelor of Science from Management
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