Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thania Hernandez

Orange,CA

Summary

I am a motivated bilingual individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. As well as strong in communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent time management and willingness to meet goals or deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position and can work within a fast-pace environment.

Eager to learn more and seeking full or part-time positions that challenge my skillset.

Overview

8
8
years of professional experience

Work History

Account Executive

LEXTECH INC
04.2021 - 07.2023
  • Strengthened customer relationships by being collaborative in managing business and client needs.
  • Gained fast understanding of goals and objectives.
  • Resolved issues promptly to drive satisfaction and enhance customer service. Responsible for delivering products and obtaining authorized signatures.
  • Manage meetings, phone calls, or emails between clientele and President of the company.
  • Inputting data, organizing contracts and filing of legal forms within the deadlines of Los Angeles County.

Food Service Worker

Disneyland Park
02.2020 - 02.2021
  • Cross-trained in other kitchen departments to support staff and meet customer demands. I also set up and broke down food service lines to quickly maintain service flow.
  • Managed communicating efficiently throughout a small kitchen with a large group of individuals, while maintaining a positive work environment.
  • Followed sanitation and food safety guidelines as required by company.
  • Compiled recipe ingredients and food preparation by washing, cutting, or measuring food items.

Cafe Barista/Cashier

Newport Lexus
03.2017 - 07.2019


  • Operated register for cash, check, and credit card transactions with great accuracy levels.
  • Worked in fast paced environment, especially on deal days such as Taco Tuesday or special of the week.
  • Adamant in following strict sanitization guidelines.
  • Crafted food, drinks, coffee and worked large catering orders.
  • Excellent time management when assisting with delivering, pick-up and phone orders.


CASHIER/Sales Associate

Michaels Craft Store
08.2015 - 05.2017
  • Greeted all customers warmly to build welcoming and positive atmosphere within the store.
  • Re-stocked shelves, racks, and bins for optimal appearance and assisted with inventory.
  • Managed merchandise returns or exchanges by closely checking items and receipts to assess eligibility. Strived to make accurate processing decisions.
  • Operated point of sale software system, trained newly employees and worked closely with shift manager to solve problems.
  • Assisted during holiday season, and seasonal events.

Education

No Degree - PSYCHOLOGY

Santiago Canyon College
Orange, CA
08.2024

High School Diploma -

El Modena High School
Orange, CA
07.2015

Skills

  • 9 years in customer service
  • Account Oversight/Data entry
  • Bilingual in English and Spanish
  • Adobe and microsoft programs

Timeline

Account Executive

LEXTECH INC
04.2021 - 07.2023

Food Service Worker

Disneyland Park
02.2020 - 02.2021

Cafe Barista/Cashier

Newport Lexus
03.2017 - 07.2019

CASHIER/Sales Associate

Michaels Craft Store
08.2015 - 05.2017

No Degree - PSYCHOLOGY

Santiago Canyon College

High School Diploma -

El Modena High School
Thania Hernandez