Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Thania Martinez

Chicago,IL

Summary

Strong technical command of bilingual (English, Spanish). Well understanding the importance of both verbal and non verbal conversations. Strong patience and Ability to work beyond duty time. Quick thinker in providing all services in emergency situations. Knowledge of MicroSoft Word, Excel, Power Point, Secretary Of State and City Hall database, atm, and money order equipment. Interest in building relationships by providing great customer services and problem solving. Ability to demonstrate team work collaboration.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Insure On The Spot
Chicago, IL
02.2022 - Current
  • Efficient customer service professional. handle 125+ calls on daily basis. Type around 40 words per minute. Polite, personalized and friendly to ensure customer satisfaction. Memorized all company products and services to be able to answer quick and efficient customer service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Clerk

Laramie Diversey Currency
Chicago, IL
08.2014 - 04.2022
  • Prepare daily large drawer handling and cash reports. Certify notary since 2015. Manage inventory, organize Vault, Vital Records, directly from City Hall. Processed bill payments, western union, verify payroll checks and other agency tax refunds checks. Performed friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Home Maker

Illinois Department of Aging
Chicago, IL
12.2013 - 05.2014
  • Personal caregiver and support house hold support. Travel to patience houses twice a day and punctual to show a great impact. Trusted to handle confidential and sensitive situations in professional matter. Complete paper work and recognizing discrepancies and promptly addressing for solution.

Support Administrative

Illinois School of Health and Careers
Norridge, IL
04.2013 - 12.2013
  • Organized and prepared orientation work. Monitored and directed incoming mail and prepared outgoing mail. Planned weekly orientation paper work and organized supply room. Prepared folder for over 500 students monthly.

Education

Diploma -

Steinmentz High School
3030 N Mobile Chicago IL 60639
01.2006 - 01.2010

Skills

Well understanding the importance of both verbal and nonverbal conversationundefined

Timeline

Customer Service Representative

Insure On The Spot
02.2022 - Current

Clerk

Laramie Diversey Currency
08.2014 - 04.2022

Home Maker

Illinois Department of Aging
12.2013 - 05.2014

Support Administrative

Illinois School of Health and Careers
04.2013 - 12.2013

Diploma -

Steinmentz High School
01.2006 - 01.2010

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Thania Martinez