Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thania Mera

Jonesboro,AR

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at El Patron Restaurant. Proven ability to enhance customer satisfaction and train staff effectively. Skilled in time management and cash register operation, consistently achieving high standards in fast-paced environments while fostering positive team dynamics.

Overview

2026
2026
years of professional experience

Work History

Cashier Manager

El Patron Restaurant
2024 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Secretary

J&A Concrete
2024 - 2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Receptionist

Jonesboro Church Health Center
07.2023 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Waitress

Salsas Grill
2018 - 2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress Supervisor

Los Arcos Mexican Grill & Seafood
2014 - 2018
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

High School Diploma -

The Academies of Jonesboro High School
Jonesboro, AR

Skills

  • Customer service
  • Cash handling and management
  • Cash handling expertise
  • Cash register operation
  • Time management
  • Store opening and closing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Jonesboro Church Health Center
07.2023 - 02.2024

Cashier Manager

El Patron Restaurant
2024 - Current

Secretary

J&A Concrete
2024 - 2025

Waitress

Salsas Grill
2018 - 2021

Waitress Supervisor

Los Arcos Mexican Grill & Seafood
2014 - 2018

High School Diploma -

The Academies of Jonesboro High School

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