Thania Morales Mencias
Seattle
Summary
Diligent Night Auditor with proven competence in managing nightly financial operations and ensuring accurate reporting. Successfully handled guest inquiries and resolved issues to maintain high satisfaction levels. Demonstrated proficiency in performing audits and maintaining data integrity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor/Front Desk Agent
Georgetown Inn
01.2024 - Current
- I am trained to work all shifts including morning, day, and overnight. I started working the front desk and cross-trained in housekeeping and laundry. I ensure guests are treated with hospitality while following up with emails, reservations, phone calls, and completing housekeeping room assignments. I keep detailed logs of all snack sales and other charges to be posted, replying to hotel booking apps like booking.com or Expedia making sure all future guests receive prompt responses. Daily tasks include taking out the trash, wiping down surfaces, completing the overnight audit and all subsequent paperwork, making coffee and preparing breakfast, monitoring cameras at all times and securing the premises when needed, as well as other tasks.
Barista
EMERALD CITY SMOOTHIE
09.2022 - 12.2023
- Made smoothies to recipe standards, cleaned smoothie bar, worked the register, provided great customer service. Made product in a timely fashion and made sure product was restocked.
Shift Supervisor
KFC
09.2021 - 09.2022
- I started working there in September 2021, where I began as a team member. I quickly adjusted to the work environment and after a couple of months began training as a shift supervisor. I am now in charge of opening the store a couple of days a week and handling daily deposits as well as making sure all money is accounted for. I was also in charge of putting delivery packages away and organizing shelves. I can delegate tasks to team members and making sure to run a successful shift While keeping the store looking clean and tidy. I can take orders in a clear and adequate voice as well as input information efficiently. I have experience as a cashier and promoting products and am trained to assist with customer issues over the phone or in person.
Fish Packer
Western United Fish Company
07.2019 - 08.2020
- At Western United Fish Co. I had the opportunity to be a part of a team and assist in the preparation of fish product for shipping. My daily tasks included assembling and preparing boxes to be shipped. Checking fish product for quality requiring attention to detail, Scaling and labeling of fish product, that required the input of accurate information during hours operation in the production line.
Education
Associate of Arts - Business
South Seattle
Seattle, WA03-2026
High school diploma - undefined
Highline Virtual academy
Burien, WA06.2023
Skills
- Pet Sitting
- Microsoft PowerPoint
- Driving
- Packaging
- Barista experience
- Technical Proficiency
- Personal vehicle (delivery method)
- Microsoft Outlook
- Food Service
- Basic math
- Cleaning Experience
- Cash Handling
- Data entry - Data entry experience (1-2 years)
- Team Work
- Cash register
- Manual handling
- Following instructions
- Marketing
- Bookkeeping - Bookkeeping experience (1-2 years)
- OPERA
- CloudBeds
- Inventory control
- Food Safety
- Effective Communication
- Shift Management
- Basic computer skills
- Presentation software
- Microsoft Office
- Quality control
- Reliability
- Order Picking
- Hospitality
- Sales
- Microsoft Word
- Time Management
- Customer service
- Food Handling
- Coffee experience
- Pet Care
- Cash handling
- Food Preparation
- Shift management
- Microsoft Excel
- POS
- Computer skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Punctual and dependable
- Balancing transactions
- End-of-day processes
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Reservations
- Guest services
- Account balancing
- Guest relations
- Time management
- Staff training
- Night audit procedures
- Account reconciliation
- Reception management
- Posting charges
- Credit and cash payments
- Charge posting
- Revenue monitoring
- Auditing techniques
- Recordkeeping
- Daily reporting
- Financial reporting
- Safety and security procedures
- Policy compliance
- Complaint resolution
- Ledger updates
- Registration processing
- Processing registrations
- Inventory oversight
- Records management
- Hospitality service expertise
- Accounting principles
- Reservation processing
- Reservation management
- Wake-up calls
- Training and mentoring
- Oral and written communications
- Audit reporting
- Analytical thinking
- Lobby housekeeping
- Supply replenishment
- Conflict mediation
- Mail and packages
- Payment oversight
- Daily transactions review
- Drawer closing protocols
- Bookkeeping
- Report generation
- Verbal and written communication
- Checking guests in and out
- Room inventory
- Registration assistance
Certification
- Driver's License Present
- ServSafe Food Handler July 2022 to July 2027 the Food Protection Manager Certification Examination which is accredited by the American National Standards Institute(ANSI)-conference for Food Protection
- Food Handler Certification
Languages
Bilingual
Spanish - Fluent
English - Fluent
Timeline
Night Auditor/Front Desk Agent
Georgetown Inn
01.2024 - Current
Barista
EMERALD CITY SMOOTHIE
09.2022 - 12.2023
Shift Supervisor
KFC
09.2021 - 09.2022
Fish Packer
Western United Fish Company
07.2019 - 08.2020
High school diploma - undefined
Highline Virtual academy
Associate of Arts - Business
South Seattle