Thania Ramos
Oxnard,CA
Summary
Dynamic and organized professional with extensive experience in front desk operations at General Surgery Medical Group. Proven ability to enhance customer satisfaction through effective appointment scheduling and exceptional telephone skills. Adept at multitasking in fast-paced environments, ensuring efficient office administration and fostering positive client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
General Surgery Medical Group
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected [Type] payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Receptionist
Island View Gastro
01.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Lab Support Clerk
Community Memorial Health System
06.2020 - 09.2023
- Facilitated interdepartmental collaboration by maintaining open lines of communication between teams.
- Enhanced customer satisfaction by efficiently addressing and resolving support inquiries.
- Conducted thorough research to gather pertinent information for various projects, contributing to informed decision-making processes.
- Improved data accuracy by meticulously reviewing and updating records in internal systems.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Cashier
TJ Maxx, TJX Companies
11.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - MEDICAL ADMINISTRATIVE ASSISTANT
OXNARD ADULT SCHOOL
Oxnard, CA05-2020
PACIFICA HIGH SCHOOL
Oxnard, CA06-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Multi-line telephone operation
- Mail handling
- Front desk operations
- Payment processing
Certification
- medical administrative assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
General Surgery Medical Group
05.2024 - Current
Front Desk Receptionist
Island View Gastro
01.2024 - 08.2024
Lab Support Clerk
Community Memorial Health System
06.2020 - 09.2023
Cashier
TJ Maxx, TJX Companies
11.2017 - 07.2019
No Degree - MEDICAL ADMINISTRATIVE ASSISTANT
OXNARD ADULT SCHOOL
PACIFICA HIGH SCHOOL
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