Thania Reyes
Houston,TX
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously, ensuring a high degree of accuracy. Experienced in delivering exceptional customer service and administrative excellence, including providing clerical support and interacting with the public. Proficient in calendar management, scheduling, data entry, and database administration. A smart professional with a thorough understanding of various languages, enabling fluent interpretation, translation, and accurate conveyance of intended messages.
Overview
12
12
years of professional experience
Work History
Bilingual Receptionist/Interpreter
Cole Health
05.2022 - 08.2024
- Responsible for greeting clients, answering telephones, and maintaining daily schedules, filing and scanning, processing incoming faxes to proper person
- Give necessary documents to be completed at time evaluation or therapy to clients
- Checking patients in Scheduler and contacts the necessary therapists when necessary and recording client cancellations in Raintree Scheduler and rescheduling client appointments as makeups
- Collects and processes co-pays from clients, following standard work
- Place appointment reminder calls to patients at initial evaluation, 30 day visit, 6 month re-evaluation and treatments
- Maintain front desk metric boards per standard work
- Follow opening or closing procedures for the operation of the front desk
- Maintains cleanliness and order in front desk and waiting area, this includes maintaining stock of cards, client forms and brochures in the waiting room
- Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status
- Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party
- Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party
- Assist with training of other administrative team members as assigned by the Executive Office Manager
- Carry out any other projects assigned by Executive Office Manager
- Serve as administrative back up when necessary and carry out any other projects assigned by their supervisor
- Have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.
Bilingual Teacher Assistant
Crossing Borders Preschool
01.2018 - 05.2018
- Assisting Lead Teachers to provide a full second language (Spanish, French, or Mandarin) immersion experience while assisting them in arranging materials for daily lessons, and ensuring an acceptable teacher-to-child ratio in every class
- Sometimes in charge of group for before and after care activities and to cover lunches and breaks
- Engaged with teacher and students and encouraged children to develop physically, emotionally and socially.
- Initiated positive verbal contact in appropriate language with each student every day and verified fulfillment of program expectations.
3rd Assistant Manager
Kirklands- Home Decor
10.2014 - 05.2015
- Assist in timely completion of paperwork for opening and closing procedures as outlined by the Operations Manual
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Delivers store’s daily business goals and meets weekly sales goals as established by the Store Team Leader
- Assists in the executing of promotional and merchandising plans while maintaining presentation standards as directed by the company
- Works in partnership with the Store Team Leader to protect and maintain company assets
- Assists in training of a strong store team to provide and inviting, enjoyable, and fulfilling shopping experience to all Guests
- Holds self and others accountable to maintaining all Kirkland’s policies and procedures
- Recognizes and celebrates performance
- Promotes a fun, caring, safe and productive work environment
- Communicates timely information to the Store Team Leader in a professional manner.
Shipment/Stocking Associate
Kirklands- Home Decor
09.2014 - 10.2014
- Responsible for the flow of merchandise from point of delivery to the sales floor
- Responsible for receiving unpacking, organizing, and storing merchandise
- Ensure that products are following merchandising and display standards and that are easily accessible visually appealing and constantly available.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Front Desk Agent
HILTON HOUSTON SOUTHWEST
12.2013 - 08.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assign rooms pertinent to guests’ needs and choice
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collect payments for rooms and board
- Instruct bell boys to assist guests with luggage
- Provide information regarding hotel policies and activities in response to queries both on the phone and in person
- Maintain inventories pertinent to vacancies, reservations and rooms
- Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
- Answered phones
- Verified customers’ credit
- Kept records of room accessibility and guests’ accounts by means of computer
- Computed bills, collected payments, and made change for guests
- Stocked and cleaned workplace for next shift.
Assistant Manager
Rainbow
05.2013 - 12.2013
- Monitor customer preferences to determine focus of sales efforts
- Audit registers after employees
- Make deposits to bank
- Check-in shipment and transfers
- Do markdowns on merchandise
- Re-merchandise sales floor according to new floor set
- Take care of customers’ returns and exchanges.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shoe Coordinator
Rainbow
02.2013 - 05.2013
- Recommend, select and help locate or obtain shoe merchandise based on customer needs and desires
- Maintain knowledge of current shoe sales and promotions, policies regarding payments and exchanges, and security practices
- Prepare shoe merchandise for purchase
- Inventory stock and requisition new stock
- Ticket, arrange and display shoe merchandise to promote sales
- Help customers try on or fit merchandise
- Answer customers regarding the store and its merchandise.
Sales Associate
Rainbow
06.2012 - 02.2013
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange, and display new and old merchandise to attract customers and promote sales
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Bag or package purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor's - Bilingual/ESL EC-6 Education
Texas Woman's University
Denton, TXAssociate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX08.2021
Skills
- Retail Merchandising
- Early Childhood Education
- Classroom Instruction
- Strong Organizational Skills
- Effective Written Communication
- Accurate Data Entry
- Clerical Administration
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Receptionist/Interpreter
Cole Health
05.2022 - 08.2024
Bilingual Teacher Assistant
Crossing Borders Preschool
01.2018 - 05.2018
3rd Assistant Manager
Kirklands- Home Decor
10.2014 - 05.2015
Shipment/Stocking Associate
Kirklands- Home Decor
09.2014 - 10.2014
Front Desk Agent
HILTON HOUSTON SOUTHWEST
12.2013 - 08.2014
Assistant Manager
Rainbow
05.2013 - 12.2013
Shoe Coordinator
Rainbow
02.2013 - 05.2013
Sales Associate
Rainbow
06.2012 - 02.2013
Bachelor's - Bilingual/ESL EC-6 Education
Texas Woman's University
Associate of Arts - Multidisciplinary Studies
Houston Community College
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