Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Thania Thielen

Miami Beach,Florida

Summary

Results-driven management professional determined to exceed company goals. Skilled multitasker that works under pressure and adapts to new situations and challenges, Successful at leveraging financial and marketing education to make decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive results.

Overview

34
34
years of professional experience

Work History

Store Manager

Sunglass Hut - Luxottica
11.2017 - 04.2024

Performed all store functions and acting as a role model for the team. Coached, developed and inspired the team. Created an environment where everyone delivered great service, used leadership, energy and willingness to make quick decisions inspired every Associate to deliver a great experience that translated into sales.


  • Utilized tools, policies and procedures to consistently deliver sales plan and company objectives.
  • Drived sales by continually identifying opportunities to achieve goals.
  • Lead by example by coaching, motivating, developing, mentoring and inspiring the team to enhance store performance and Inspired the team growth through individual development plans.
  • Recruitment, hiring to fulfill staffing requirements, and training are conducted utilizing onboarding tools.
  • Ensured execution of operational policies and procedures, and maintains standards.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs and budget constraints, maximizing productivity without compromising service quality.

Internal Auditor

CVG Bauxilum
03.1990 - 02.2011
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
  • Investigated discrepancies discovered during auditing process.
  • Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
  • Prepared and distributed risk and audit reports to appropriate personnel.
  • Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
  • Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
  • Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
  • Coordinated with external auditors and documented process reviews.
  • Applied critical thinking skills to analyze complex problems, resulting in practical solutions that drove business improvements.
  • Evaluated company's policies to determine how well standards adhered to best practices.
  • Performed strategic planning, execution and finalization of audits using data analytics and critical thinking skills.

Information Technology Specialist

PDVSA Petroleos De Venezuela Filial Lagoven
04.1990 - 10.1998
  • Collaborated with cross-functional teams to develop seamless integration between disparate systems.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.
  • Provided solutions aligned with architecture and business needs.
  • Collaborated with cross-functional teams in the development of innovative technology solutions that addressed key organizational challenges.
  • Served as a trusted advisor to executive leadership on technology strategy decisions, aligning IT initiatives with overall business objectives.

Education

MBA - Management

UNEG
Venezuela
10.2002

Bachelor of Science - Information Technology

UCLA
Venezuela
10.1988

Skills

  • Problem-Solving
  • Multitasking and Organization
  • Customer Service
  • Team Leadership
  • Outstanding communication skills
  • Policy compliance
  • Fraud investigations
  • Audit Planning
  • Internal Controls
  • IT risk management

Accomplishments

    In 2023, exceeded expectations by securing the top position in the company for percentage-to-goal performance in stores generating revenue exceeding 1.2 M. Achieved a new volume tier at 1.7 M - 2.49 M and earned Diamond store status. In 2024, reached a new volume tier at +2.5 M.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Store Manager

Sunglass Hut - Luxottica
11.2017 - 04.2024

Information Technology Specialist

PDVSA Petroleos De Venezuela Filial Lagoven
04.1990 - 10.1998

Internal Auditor

CVG Bauxilum
03.1990 - 02.2011

MBA - Management

UNEG

Bachelor of Science - Information Technology

UCLA
Thania Thielen