Thania Velez
Astoria,NY
Summary
Experienced administrative assistant driven to ensure a seamless and positive healthcare journey for patients. With a decade-long background supporting dermatologists in cosmetic, medical, and administrative capacities, I bring enthusiasm and reliability to every task. Known for my upbeat demeanor, sound judgment, and ability to manage diverse responsibilities with minimal supervision. Proficient in handling office supplies, paperwork, and project management efficiently. Committed to achieving the highest level of patient satisfaction while adhering to regulatory and practice standards. I prioritize building trust and rapport with patients through clear communication and strong interpersonal skills
Overview
10
10
years of professional experience
Work History
Clinical Assistant
The Mount Sinai Medical Center
New York, NY
12.2019 - Current
- Fostered strong relationships with practitioners and patients through effective interpersonal skills and active listening.
- Provided essential support in clinical care, ensuring patient well-being across multiple locations.
- Educated patients on medications, procedures, and physician instructions, enhancing their understanding of their healthcare.
- Conducted thorough patient interviews to gather health history, vital signs, and pertinent medical information.
- Managed administrative tasks including answering phones, scheduling appointments, and maintaining supplies, ensuring smooth clinic operations.
- Facilitated prescription refills by communicating effectively with pharmacies on behalf of supervising physicians.
- Maintained operational standards through meticulous opening, closing, and shift change procedures.
- Acted as a liaison between patients and physicians, conveying concerns, updates, and refill requests promptly.
- Upheld patient confidentiality and data security by meticulously completing and safeguarding medical records.
- Assisting in Translation: Providing support and aid in translating medical documents, communications, or information into different language as needed.
Medical Assistant/Scribe
Dermatology Practice of Dr. Graf
Bayside, NY
2013 - 2019
- Directed and inspired team members through effective supervision, training, and coaching, optimizing daily operational efficiency.
- Transcribed dictation and generated precise documents using EMA, ensuring accuracy and professionalism in documentation.
- Developed and enforced testing and interpretation protocols, upholding standards of care and quality assurance benchmarks.
- Spearheaded new hire training initiatives to enhance skill sets and foster discussions on task prioritization.
- Implemented innovative coding and billing procedures, resulting in a reduction of denied insurance claims.
- Managed a comprehensive records management system to organize personnel information and generate insightful reports.
- Liaised with insurance providers to verify coverage details and secure billing authorizations, optimizing reimbursement processes.
- Utilized billing software to input procedure codes, diagnosis codes, and patient information, streamlining invoicing and account management.
Education
Bachelor of Science - Business Administration and Management
Plaza College
Forest Hills, NY06.2014
Associate of Applied Science - Medical Assistant
Plaza College
Forest Hills, NY06.2012
Skills
- Epic Systems Proficiency
- Risk Management Practices
- Daily Facility Operations Oversight
- Expertise in Charting and Documentation
- Assisting in Medical Procedures
- Reviewing Translations for Accuracy
- Utilizing Electronic Listening Systems
- Effective Interpersonal Communication
- Translation of Messages
- Compilation of Medical Terminology
- Venipuncture and Phlebotomy Skills
- Preparation for Examinations
- Efficient Time Management
- Appointment Scheduling Expertise
- Multitasking and Prioritization Abilities
- Providing Assistance in Procedures
- Strong Patient Relations Skills
- Sound Decision-Making Abilities
- Building and Maintaining Pharmacy Relationships
- Proficient Operation of Multi-line Telephone Systems
- Collection of Blood and Tissue Samples
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Clinical Assistant
The Mount Sinai Medical Center
12.2019 - Current
Medical Assistant/Scribe
Dermatology Practice of Dr. Graf
2013 - 2019
Bachelor of Science - Business Administration and Management
Plaza College
Associate of Applied Science - Medical Assistant
Plaza College
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