Thanita Praphaiphet
Newton,MA
Summary
Dedicated, hardworking professional over 8+ years of experience in the hospitality industries. Interested and eager to lean a variety of knowledge in different fields with positive mind. Practiced in multi-tasking with workload under a high pressure environment and ability to work successfully in a fast-paced environment using cutting-edge technologies.
Overview
8
8
years of professional experience
Work History
Server and Banquet Server
The Quin House
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set up banquet tables and chairs based on event requirements.
- Answered guest questions about event plans and food service choices.
Server and Bartender
Basho Japanese Brasserie
10.2018 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Cashier
New Ginza
10.2016 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Arts - Education
Suan Dusit University
Bangkok, Thailand05.2010
Skills
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu Memorization
- Multitasking Abilities
- Time Management
- Team Player
- Enthusiastic
- Self-motivation
Timeline
Server and Banquet Server
The Quin House
03.2022 - Current
Server and Bartender
Basho Japanese Brasserie
10.2018 - 09.2023
Cashier
New Ginza
10.2016 - 02.2021
Bachelor of Arts - Education
Suan Dusit University
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