Thant Thu Ya Kyaw
Rockville,USA
Summary
Marketing-minded hospitality professional trained at the world's second-best hospitality school, with experience across hotel operations and event coordination. Brings a strong sense of brand storytelling, visual aesthetics, and guest engagement, with a refined understanding of luxury service standards. Experienced in creating cohesive event concepts, supporting promotional initiatives, and delivering communication that enhances the hotel's image. Dedicated to contributing creativity, professionalism, and a brand-focused mindset to an innovative sales and marketing team.
Overview
4
4
years of professional experience
Work History
Wedding Event Assistant (Freelance/ Volunteer)
Private Wedding Events
Leesburg, USA
07.2025 - 09.2025
- Supported planning and coordination for two weddings, helping the couple stay organized, and ensuring the event timeline moved smoothly from start to finish.
- Created invitation suites and event signage for 150+ guests, contributing to a cohesive visual theme, and a more polished, engaging guest experience.
- Curated playlists, managed audio setup, and coordinated entertainment elements to maintain seamless transitions, and elevate the event atmosphere.
- Helped prepare and set up wedding décor, contributing to a unified look and a memorable environment for guests and families.
Front Desk Agent
Washington Plaza Hotel
Washington, USA
06.2024 - 04.2025
- Managed 80–120+ guest check-ins and check-outs per shift, maintaining accuracy and professionalism that supported smooth lobby operations, and reduced wait times.
- Handled reservations across phone, email, and online channels, ensuring complete and accurate profiles that minimized errors and improved overall booking efficiency.
- Resolved guest concerns quickly and effectively, contributing to a 10–15% increase in satisfaction and loyalty scores for the property.
- Provided concierge support for hundreds of guests monthly, arranging transportation, securing dining reservations, and offering personalized recommendations, enhancing the guest experience and strengthening the hotel’s service reputation.
Portier (HouseKeeping Intern)
Baur Au Lac Hotel
Zurich, Switzerland
02.2023 - 08.2023
- Supported the front desk by identifying VIPs, managing guest flow, and communicating arrivals or special requests with 0 errors.
- Welcomed and assisted 100+ guests daily with luggage support, transportation needs, and personalized arrival/departure service while maintaining a polished, professional presence.
- Maintained pristine standards in lobby areas, contributing to a consistently high luxury ambiance aligned with 5-star service expectations.
- Demonstrated strong situational awareness, anticipating guest needs and offering proactive assistance to elevate the guest experience.
F&B Intern
Le Carrousel De Vidy
Lausanne, Switzerland
02.2022 - 08.2022
- Prepared a wide range of alcoholic and non-alcoholic beverages, demonstrating strong knowledge of menu items, ingredients, and preparation techniques to provide personalized recommendations based on guest preferences and dietary needs.
- Delivered attentive and professional table service, taking orders, serving meals, and accommodating special requests in accordance with restaurant standards.
- Supported banquet operations by serving 50-150 guests during high-volume events and private functions.
Education
Bachelor of Arts - International Hospitality Management
SHMS (Swiss Hotel Management School)
Leysin, Switzerland01.2024
Skills
Core skills: Digital Marketing, Social Media Marketing, Content Creation, Project Management, Event Management, Guest Engagement & Loyalty Development
Leadership: Decision Making, Logistical Planning, Team Building & Management
Technical Skills: Microsoft Office Suite, SMS Host, OPERA (PMS), Cloud (PMS), Google Workspace, Canvas/ Adobe Creative Tools, Basic Photography & Visual Content Creation
Soft Skills: Problem Solving, Adaptability & Flexibility, Time Management, Customer Relations
Academic Projects
Served as Assistant Marketing Manager for one event, leading promotional strategy, creating marketing materials, and coordinating communications to maximize attendance., Served as Entertainment Manager for the second event with 150 guests, overseeing program flow, guest performances, and engagement activities. Designed creative photobooths and game booths for both adults and children to enhance the guest experience., Collaborated with student teams, faculty, and departments such as Décor and F&B, combining team and leadership efforts to bring event themes to life and ensure a cohesive, successful experience.
Timeline
Wedding Event Assistant (Freelance/ Volunteer)
Private Wedding Events
07.2025 - 09.2025
Front Desk Agent
Washington Plaza Hotel
06.2024 - 04.2025
Portier (HouseKeeping Intern)
Baur Au Lac Hotel
02.2023 - 08.2023
F&B Intern
Le Carrousel De Vidy
02.2022 - 08.2022
Bachelor of Arts - International Hospitality Management
SHMS (Swiss Hotel Management School)