Thanwa Promseng
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Licensed Massage Therapist
Nuture Wellbeing
03.2022 - Current
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Licenced Massage Therapist
West Seattle Wellness
06.2019 - 09.2023
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Turndown Attendant
W Hotel
09.2017 - 06.2019
- Enhanced guest satisfaction by providing efficient turndown services and maintaining a clean environment.
- Assisted in achieving hotel cleanliness standards by performing daily room inspections and addressing any issues promptly.
- Streamlined the turndown process through effective communication with team members and proper allocation of tasks.
- Contributed to improved guest experience by anticipating needs, replenishing amenities, and offering personalized touches during turndown service.
- Ensured timely completion of turndown services by adhering to established schedules and adapting to sudden changes in guest preferences or requirements.
- Provided exceptional hospitality by assisting guests with their inquiries, requests, or concerns related to their stay experience.
Counter Helper
Panda Express Sacramento, CA
06.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and courteous service at the counter.
- Streamlined order processing for faster turnaround times, leading to increased sales.
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
Spa Receptionist
Eranda Herbal Spa, Thailand
12.2014 - 11.2016
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Resolved client issues professionally, promoting a positive image of the spa brand.
Sales Associate
King Power Duty Free
02.2010 - 02.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Certificate - Massage Therapy
Northwest Academy For The Healing Arts
Seattle, WA04.2019
Bachelor of Arts - Business English
Uttaradit Rajabhat University
Uttaradit, Thailand01.2009
Skills
- Social Skills
- Active Listening
- Professional Ethics
- Time Management
- Customer Service
- Client Records Maintenance
- Sales and Marketing
- Relationship Building
- Workflow Management
- Team Collaboration
License Certification
- License Massage Therapist
- CPR/First Aid
References
References available upon request
Languages
Thai
Native or Bilingual
Timeline
Licensed Massage Therapist
Nuture Wellbeing
03.2022 - Current
Licenced Massage Therapist
West Seattle Wellness
06.2019 - 09.2023
Turndown Attendant
W Hotel
09.2017 - 06.2019
Counter Helper
Panda Express Sacramento, CA
06.2017 - 08.2017
Spa Receptionist
Eranda Herbal Spa, Thailand
12.2014 - 11.2016
Sales Associate
King Power Duty Free
02.2010 - 02.2013
Certificate - Massage Therapy
Northwest Academy For The Healing Arts
Bachelor of Arts - Business English
Uttaradit Rajabhat University
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