Thanya Manzano

Driver – Prime Time Delivery

Miami, FL | 2023 – Present

• Delivered medications to elderly and medically fragile patients at home.
• Communicated clearly and effectively with seniors, caregivers, and medical staff.
• Managed routes and deliveries efficiently under pressure.
• Specialized in handling difficult individuals with patience and respect.

General Educational Development (GED)

United States

• Customer service
• Empathy and patience
• Punctuality and reliability
• Route management
• Adaptability
• Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Delivered packages to customers in a timely and efficient manner.

• Provided quality support to ensure that products met quality standards and customer requirements.
• Completed routine inspections of components and products to fulfill quality assurance requirements.
• Monitored daily performance of production team to identify and address issues affecting quality product output.
• Conducted frequent quality and compliance reviews of production work.

• Created positive guest experience by listening to guest needs and recommending options to meet requests.
• Cleared dishes from tables during and after meal service to maintain clean dining area.
• Maintained thorough knowledge of menu to describe dining options.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Calculated charges, issued table checks and collected payments from customers.

• Carefully arranged items on store racks and shelves ensuring correct location and prices.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

• Helped customers find specific products, answering questions and offering advice.
• Provided assistance with purchases, locating items and signing up for rewards programs.
• Worked closely with front-end staff to assist customers.
• Processed customer payments quickly and returned exact change and receipts.
• Welcomed customers, offering assistance to help find necessary store items.

March 2018 – Dicember 2018

Continental Floral Greens – Doral FL

• Production Supervisor

• Supervise and train employees

• Organize the workflow by assigning responsibilities and preparing schedules

• Check production against specifications

• Send reports on performance and progress

• Identify efficiency issues and suggest improvements

• Monitored production line operations to ensure efficiency and accuracy.
• Inspected product quality prior to packaging and shipment.
• Cleaned up work area at end of shift to maintain safe working environment.