Thanya Melody Rugtae-ngam
Summary
Creative and hardworking with expertise in both aesthetic and technical areas. Led teams with focus on achieving goals and improving processes. Utilized problem-solving and communication skills to drive success. Solid background in hosting events and creating memorable experiences for attendees. Experience in social media marketing and unique advertising. Energetic and equipped to work hard with a team player attitude.
Overview
7
7
years of professional experience
Work History
CSUN RHA Marketing & Media Manager
CSUN Residence Halls Association
05.2023 - 12.2024
- Managed RHA's social media pages (@csunrha) and increased social media presence, monitoring user engagement. Increased Instagram following nearly double within a month due to constant promotion to residents during events.
- Created hand drawn flyers that were posted on CSUN's RHA website, Instagram, as well as physical posters.
- Created mass emails for nearly 3,000 residents, notifying students and University Village Apartment families of upcoming events to get everyone more involved with the housing community.
- Created content for Instagram reels and stories to further promote events.
- Collaborated with the team to execute event concepts for Housing; Movie Night, Block Party, Town Hall, Octerror, Spring Clean, etc.
- Engaged with comments and direct messages, answering questions and concerns, listening to the online audience and letting residents have a say in the kind of events we put on.
Lead Peer Coach
Mike Curb College Of Arts, Media, + Communication
10.2022 - 12.2024
- Led a team of 8 peer coaches through the process of making new students feel welcomed, heard, and respected, as well as working together to create workshops and other events.
- Provided new students within the Art Department with a support system, meeting with them weekly to check in with their studies, grades, social life, mental health, etc.
- Created hand drawn flyers that were posted on the website, Instagram, as well as physical posters.
- Helped students develop organizational, time management and study skills.
- Provided one-on-one meetings, successfully helping clients identify and overcome personal barriers.
- Helped manage the Instagram (@csunpeercoaches) and worked on creating content to introduce campus highlights to any students who visit the Instagram account.
- Utilized active listening skills to identify client needs, providing tailored support and guidance accordingly.
- Creating social events for the students to come to and interact with other freshmen
- Ensuring each student feels they have someone to talk to about school-related concerns and connecting them with a solution.
Summer Conference Services (CSUN Housing)
Carrie Dingler
05.2023 - 08.2023
- Catered to individual needs from guests in Conference groups staying in the CSUN University Park Apartments over the summer.
- Prepared units for incoming guests—created door tags with individual guest names, cleaned bathrooms and bedrooms. Prepped pillows, linen packets, toilet paper, soap, etc. for guests and picked up laundry and other trash after their departure to repeat the cycle for the next group.
- Followed daily cleaning schedule both in the Conferences office as well as in dorm units.
- Reported damages, maintenance problems, safety issues, and potential hazards to supervisor, lead, and/or Operations team.
- Responded to guests' questions and resolved complaints to increase satisfaction during the day.
- Performed a weekly "duty walk" at 10 PM on Thursdays to ensure guests were following quiet hour policies and check for any unlocked doors to secure safety for the night. Answered the duty phone between 8pm-8am for any questions or concerns that may have presented themselves throughout the night.
- Communicated with guests to make sure they had key cards on them at all times, made new keys if lost, and walked them through the key card return process at the end of their stay.
Student Assistant
Matador Involvement Center
05.2022 - 10.2022
- Tabling at New Student Orientation and talking with new students, inviting them to learn more about the Matador Involvement Center and get involved on campus. Promoting events in order to further encourage students to find their community at CSUN.
- Creating various marketing posts, such as Instagram feed posts, reels, stories, A-frames and banners for the MIC website for any upcoming events such as Block Party, Meet the Clubs, SHINE Conference, etc.
- Answering daily calls and emails from students regarding joining/starting a club, tabling opportunities, and any other general questions.
- Consistent meetings in order to keep the whole team up to date with progress on events, catching any problems before they can escalate.
- Leading Block Party, communicating with RHA and with Club leaders to emphasize the recruitment opportunities, checking them in the day of the event and making sure the event runs as smoothly as possible. If any accommodations are needed, we also help students with that.
- Helping out with Meet the Clubs in terms of creating marketing posts, showing up day of to help with the event for check-ins and answering any general questions.
- Reported back to supervisor to receive day-to-day tasks and responsibilities.
Jewelry Maker
Self-employed
06.2020 - 08.2020
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Sculpted and painted each piece by hand.
- Ensured product would arrive to clients safely using excessive bubble wrap, always with a handwritten note to go along with the package.
- Modified designs to meet client demands.
Warehouse Worker
Shop And Ship US
06.2018 - 08.2018
- Kept documentation and records accurate and up-to-date to prevent errors in processing or delivery.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Used hand-held devices and computers to record and monitor inventory levels.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
Education
Bachelor of Arts - Sculpture
California State University - Northridge
12.2024
Skills
- Community Engagement
- Social Media Marketing
- Digital/Print Design for Advertising
- Order Fulfillment
- Efficient Communication
- Creative
- Customer service skills
- Enthusiastic and friendly
- Proficient in Procreate
Timeline
CSUN RHA Marketing & Media Manager
CSUN Residence Halls Association
05.2023 - 12.2024
Summer Conference Services (CSUN Housing)
Carrie Dingler
05.2023 - 08.2023
Lead Peer Coach
Mike Curb College Of Arts, Media, + Communication
10.2022 - 12.2024
Student Assistant
Matador Involvement Center
05.2022 - 10.2022
Jewelry Maker
Self-employed
06.2020 - 08.2020
Warehouse Worker
Shop And Ship US
06.2018 - 08.2018
Bachelor of Arts - Sculpture
California State University - Northridge
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