Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Thao Le

Thao Le

Virginia Beach,VA

Summary

Dynamic individual offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

4
4
years of professional experience

Work History

ACQUISITIONS EDITOR

Kendall Hunt Publishing
07.2023 - Current
  • Attended professional meetings and interacted with contributors, consultants, editors and vendors.
  • Monitored current and pending acquisitions at various stages of development.
  • Created excitement surrounding new products or new product content and features.
  • Developed and acquired content for digital solutions.
  • Monitored profitability of existing products and built key brands across multiple disciplines.
  • Responsible for sales and profit of each project signed and portfolio of projects managed.
  • Coordinates contracts and production.
  • Manages Virginia territory budget.

SUPPLIER ACCOUNT MANAGER

ATLANTIC DIVING SUPPLY INC
10.2022 - 03.2023
  • Foster relationships with assigned suppliers
  • Work with specific vendors to increase margin/advantages
  • Advise ADS sales team on product, pricing and deal strategies to help them generate business and meet their company goals
  • Effectively communicate details of supplier relationships
  • Oversee supplier agreements and pricing
  • Responsible for communicating pricing information in timely fashion
  • Support all Proposal requests for pricing
  • Manage supplier contract schedules
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Delivered services to customer locations within specific timeframes.

FLAGSHIP ASSISTANT BRANCH MANAGER

Enterprise Rent-a-Car
12.2021 - 10.2022
  • Duties as listed in previous position with additional responsibilities of: Develop and maintain branch operational plan
  • Administer and/or recommend disciplinary actions, promotions, transfers and/or other personnel actions
  • Develop, plan, and actively participate in branch sales and marketing efforts to increase and improve business
  • Manage vehicle maintenance and repairs
  • Proved successful working within tight deadlines and fast-paced environment
  • Learned and adapted quickly to new technology and software applications.
  • Trained and developed new team members in alignment with branch service standards and objectives

ASSISTANT BRANCH MANAGER

Enterprise Rent-a-Car
08.2021 - 12.2021
  • Manage efforts of branch employees in providing a high level of customer service
  • Use initiative, independent judgment, discretion, and decision-making skills to perform variety of duties and solve problems
  • Manage branch receivables, including negotiating payment plans, collecting accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
  • Evaluate fleet mix and utilization
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Trained and developed new team members in alignment with branch service standards and objectives.

MANAGEMENT ASSISTANT

Enterprise Rent-a-Car
03.2021 - 08.2021
  • Provide high level of customer service by assisting customers and assessing their rental needs
  • Conduct follow up with various businesses and customers
  • Assist in branch sales and marketing efforts to increase business and income
  • Assist in managing and maintaining fleet
  • Increasing involvement in collections, branch receivables, and vehicle repossessions.
  • Created and updated records and files to maintain document compliance

MANAGEMENT TRAINEE

Enterprise Rent-a-Car
09.2020 - 03.2021
  • Develop new business and maintain current relationships
  • Understand cost control, location's P&L statements, etc
  • Effectively communicate, influence, and interact with all types of customers, vendors, coworkers.
  • Analyzed customer feedback to identify areas for improvement
  • Described product to customers and accurately explained details and care of merchandise

SPECIALIST

APPLE INC
10.2019 - 02.2020
  • Advise, selling, and helping customers set up their new products
  • Maintain visual merchandising
  • Provided outstanding customer service while maintaining high level of professionalism
  • Being highly qualified to achieve right solutions for customers
  • Trained clients from different backgrounds and classes on how to use their personal/business Apple devices.

Education

Bachelor of Science - Business Management

Norfolk State University
Norfolk, VA
05.2019

Skills

  • Managerial Accounting
  • Training and Development
  • Planning and Coordination
  • Network development
  • Sales expertise
  • Relationship building
  • Sales processes
  • Cold Calling
  • Vendor management
  • Business networking
  • Microsoft Office
  • Salesforce/CRM
  • Organization and Time Management
  • Interpersonal Communication
  • Budget Control

Languages

Vietnamese
English

Hobbies

- USAPL Powerlifting Athlete

- USMC HITT Instructor

- Brazilian Jiu Jitsu Competitor

- Traveling and Building Connections

Timeline

ACQUISITIONS EDITOR

Kendall Hunt Publishing
07.2023 - Current

SUPPLIER ACCOUNT MANAGER

ATLANTIC DIVING SUPPLY INC
10.2022 - 03.2023

FLAGSHIP ASSISTANT BRANCH MANAGER

Enterprise Rent-a-Car
12.2021 - 10.2022

ASSISTANT BRANCH MANAGER

Enterprise Rent-a-Car
08.2021 - 12.2021

MANAGEMENT ASSISTANT

Enterprise Rent-a-Car
03.2021 - 08.2021

MANAGEMENT TRAINEE

Enterprise Rent-a-Car
09.2020 - 03.2021

SPECIALIST

APPLE INC
10.2019 - 02.2020

Bachelor of Science - Business Management

Norfolk State University

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