Thao Luong
Rochester,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
5
5
years of professional experience
Work History
Professional Nail Technician
Lindsey's Nails
09.2019 - Current
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns .
- Provided outstanding customer service.
- Maintained excellent customer service and positive attitude.
- Followed up with customers about customer service.
- Greeted customers warmly to provide exceptional customer service.
- Provided outstanding customer service on phone and in person.
Education
High School Diploma -
East High School
Rochester, NY08.2014
Skills
- Electric file usage
- Manicure Design
- Cuticle care expertise
- Appointment Scheduling
- Customer Service
- Problem-solving skills
- Client consultation
- Service Promotion
- Decision-Making
- Front Desk Management
- Payment Processing
- Guest Check-in
- Active Listening
Languages
Vietnamese
Native or Bilingual
Timeline
Professional Nail Technician
Lindsey's Nails
09.2019 - Current
High School Diploma -
East High School
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