Thao Ngo
Cypress,TX
Summary
An experienced and dedicated Case Manager with 3+ years of experience in providing comprehensive case management services to clients. Possess strong communication and organizational skills, as well as a commitment to providing quality services to clients. Proven track record of successfully helping clients to improve their lives through access to necessary resources and services.
Overview
10
10
years of professional experience
Work History
Nurse Case Manager
Harris County Public Health
Houston, TX
06.2020 - Current
- Managed a caseload of 30+ clients, providing support and guidance to ensure successful outcomes
- Developed and implemented effective strategies to ensure clients met their goals and objectives
- Collaborated with a multidisciplinary team to ensure best practices were met
- Developed and implemented successful plans for clients to transition into the community.
- Monitored aspects of clinical care plan
- Responsible for coordinating all aspects of patient's care plan and ensuring the care plan is implemented in timely and appropriate manner
- Supervised LVNs and any unlicensed personnel when tasks are delegated.
Registered Nurse
Providence Community Health Centers
Providence, RI
04.2018 - 05.2020
- Provided clinical and technical support for OBGYN providers
- Triaed client phone calls providing advice and health care information or coordination and prioritization of sick visits as needed based on patient's complaints or needs
- Acted as a resource person for medical assistants/reception staff regarding patients medical/health care needs
- Conducted prenatal assessment and counsel on prenatal care
- Provided nursing services including giving vaccines, birth control counseling.
Registered Nurse
CCAP at Cranston
Cranston, RI
07.2016 - 04.2018
- Provided clinical and technical support for primary care providers
- Triaged client phone calls providing advice and health care information or coordination and prioritization of sick visits as needed based on client's complaints or needs
- Acted as a resource person for medical assistants/reception staff providing support and guidance regarding clients medical/health care need
- Authorized prescriptions on an independent basis with established standing orders and in accordance with policies and procedures
- Educated patients on selected chronic conditions: diabetes, hypertension, cardiac diseases, asthma, etc
- Provided nursing services including giving vaccines, medication administration.
Registered Nurse
Genesis Healthcare, Inc
Fall River, MA
06.2014 - 02.2015
- Performed in-depth physical assessment on 8+ patients per shift
- Monitored assigned patients, updating data on vital signs and clinical lab
- Administered antihypertensive, antacids, insulin, anticoagulant medications
- Received and gave reports regarding patient's current health status
- Documented assessment findings and information in patients' medical charts.
- developed on-going care plans
Registered Nurse
Cultured Care, Inc (Home Care)
04.2014 - 02.2015
- Performed the initial evaluation visit and regularly reevaluated patients' nursing needs
- Initiated the plan of care and necessary revisions
- Administered skilled nursing care to patients in their place of residence
- Worked independently, capable of making treatment decisions and performing duties.
Education
Bachelor's Degree in Nursing -
University Of Rhode Island
10.2017
Associate Degree in Nursing -
Montgomery College
01.2013
Bachelor's Degree in Business Administration -
National Economics University
01.2005
Skills
- Nursing documentation: proficient in EHR (EPIC, NEXTGEN, ECW, Clinician View etc)
- Infection Control Procedures
- Patient Health Information Access
- Resource Management
- Case Management
- Care Plan Adjustment
- Medical Supply Management
- Patient Counseling
- Utilization Review
- RN Case Management
- Referral Generation
- Conflict Resolution
- Care Delivery
Websites
Knowledge
Thorough knowledge of healthcare delivery systems, cost containment principles, managed care concepts, utilization management principles and guidelines
Accomplishments
- Rewarded the Thumbs up Award Recognition in 2021, 2023 for excellent services
- Phi Theta Kappa Honor Society, Dean’s list 2011, 2012
- Awardee of 2012 Student Academic Excellence Award
Languages
Vietnamese
Native or Bilingual
Timeline
Nurse Case Manager
Harris County Public Health
06.2020 - Current
Registered Nurse
Providence Community Health Centers
04.2018 - 05.2020
Registered Nurse
CCAP at Cranston
07.2016 - 04.2018
Registered Nurse
Genesis Healthcare, Inc
06.2014 - 02.2015
Registered Nurse
Cultured Care, Inc (Home Care)
04.2014 - 02.2015
Bachelor's Degree in Nursing -
University Of Rhode Island
Associate Degree in Nursing -
Montgomery College
Bachelor's Degree in Business Administration -
National Economics University
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