Summary
Overview
Work History
Education
Skills
Timeline
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Thao Nguyen

Elk Grove,CA

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Marketing Manager

Ztown asian gastrobar
Elk Grove, California
01.2023 - Current
  • Developed and implemented marketing plans for the business and new products successfully reaching over 621.000 account on instagram within 90 days
  • Managed social media accounts and campaigns reaching over 5000 followers on instagram and over 3000 on Tiktok within first 3 months opening
  • Evaluated the effectiveness of marketing campaigns using analytics tools.
  • Created engagement campaigns and content using photo and video editing tools that increase Instagram and tiktok performance
  • Tracked budgets for all marketing initiatives and provided regular updates.
  • Generated ideas to increase sales through creative promotions reaching over $500.000 in sales

Customer Operations Specialist

Lumens
Sacramento, CA
02.2022 - Current
  • Provided comprehensive assistance to customers through phone and email, ensuring their needs were met and maintaining a satisfaction rate of over 90%.
  • Fostered positive customer relationships, expertly handling challenging situations with a composed and friendly demeanor.
  • Identified areas of improvement in current processes and procedures related to customer operations.
  • Managed and collected accurate customer data within CRM (Customer relationship management) systems, guaranteeing up-to-date records and efficient issue resolution.
  • Utilized CRM tools to streamline online query management, optimizing the customer support process.
  • Proficiently utilized Microsoft Excel and Word for precise documentation of order issues, inventory coordination, and data management.

Content Creator

Freelance
Hanoi, Vietnam
06.2016 - Current
  • Skillfully managed phone inquiries, email communication, appointment scheduling, and meeting coordination, elevating the personal brand's outreach.
  • Efficiently organized content concepts, branding information, and social media schedules using Microsoft Excel.
  • Utilized Microsoft Word to create and finalize documents pertaining to branding agreements and related content.
  • Proficiently administered brand-related contract files, maintaining both electronic records and hardcopy documentation in an organized manner.
  • Drove the development of a multi-channel personal brand through adept utilization of social media tactics, resulting in the cultivation of an impressive audience of 400,000 on YouTube, 79,000 on TikTok, and 160,000 on Instagram.

Connection Leader

Webster University
Saint Louis, MO
07.2020 - 05.2021
  • Supported cohorts of over 10 incoming students per semester by providing guidance on campus resources.
  • Orchestrated engaging Zoom social events, fostering student connections and promoting self-esteem enhancement during the challenging pandemic period.
  • Coordinated a comprehensive new student orientation, aimed at bolstering family involvement and facilitating seamless transitions to campus life.

Partner Manager

Metub Network ( Youtube MCN )
Hanoi, Vietnam
02.2018 - 04.2019
  • Directed interactions and maintained relationships with a diverse portfolio of 200+ customers, including media firms, celebrities, and influencers.
  • Skillfully employed Microsoft Excel to organize and analyze customer data, facilitating insightful assessment of channel performance.
  • Utilized Canva and PowerPoint to craft, format, and refine reports and presentations, strategically aimed at securing new projects and clientele.
  • Efficiently managed both physical and digital records, encompassing contracts, agreements, and customer information.
  • Proficiently operated various office equipment, including photo, printing, and scanning devices, to create essential meeting documents and archive physical records.

Marketing Associate

The Koh (Thai Restaurant Chain)
Hanoi, Vietnam
06.2016 - 12.2017
  • Formulated product promotion strategies and executed marketing campaigns utilizing Microsoft Office tools to amplify brand visibility.
  • Devised a successful marketing approach that heightened brand engagement, resulting in a notable surge of over 30,000 likes on the Facebook page.
  • Conducted in-depth research to scrutinize customer behavior, purchasing patterns, trends, and preferences.
  • Produced compelling and high-quality videos and photos for online marketing endeavors, employing expertise in Final Cut Pro and Adobe. Achieved impressive viewership figures of 651,460 views on YouTube and over 500,000 views on Facebook.

Education

Master of Arts - Management And Leadership (GPA: 3.97)

Webster University
St Louis, MO
10.2021

Certificate - Fundamentals of Multimedia Production

Webster University
St Louis, MO
10.2021

Certificate - Peer Educator

NASPA
Online
09.2020

BBA - Business Administration

National Economic University
Vietnam
2019

Skills

  • Customer service
  • Data analysis
  • Data Recording
  • Spreadsheet Development
  • Communication
  • Microsoft Office
  • Document Control
  • Problem-solving
  • Multi-tasking
  • Partnership management
  • Calendar Management

Timeline

Marketing Manager

Ztown asian gastrobar
01.2023 - Current

Customer Operations Specialist

Lumens
02.2022 - Current

Connection Leader

Webster University
07.2020 - 05.2021

Partner Manager

Metub Network ( Youtube MCN )
02.2018 - 04.2019

Content Creator

Freelance
06.2016 - Current

Marketing Associate

The Koh (Thai Restaurant Chain)
06.2016 - 12.2017

Master of Arts - Management And Leadership (GPA: 3.97)

Webster University

Certificate - Fundamentals of Multimedia Production

Webster University

Certificate - Peer Educator

NASPA

BBA - Business Administration

National Economic University

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