Thao Pham

Network Communication Systems Specialist

• Designed compliance measures to maintain adherence to regulatory guidelines such as Risk Assessment and Environmental Policies.
• Prepared documentation on policies and procedures for operating satellite systems and Office Operations.
• Updated and maintained Personnel Records and Equipment Inspections in accordance with the Army's standards.
• Collected data on process control statistics to discover potential improvements to process capabilities.
• Reviewed operations reports to detect nonconforming outcomes of the tasks' completion, designing appropriate updates to reach compliance.
• Trained employees in use of the satellite system, overseeing onboarding process and verifying trainee competence.
• Analyzed worker process data to discover factors negatively impacting operational efficiency signal support systems, designing remedial methods of correction.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.

Secretarial Assistant

• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Arranged rapid office equipment repair and maintenance with suppliers.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies inventory by checking stock and ordering new supplies.

Team Chief

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled soldier complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated soldiers performance and coached and trained to improve weak areas.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored new soldiers employees on operating equipment and safety and developed training manual to use for reference.
• Identified individual soldier's unique work styles and adapted management methods.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Greeted customers and helped with product questions, selections and purchases.
• Used POS system to process sales, returns, online orders and gift card activations.
• Issued receipts and processed refunds, credits or exchanges.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Opened and closed store independently and prepared nightly bank drop for manager.

• Greeted visitors, answered questions and made book recommendations across subjects and genres.
• Performed basic book reshelving and obtained items from book drop.
• Shelved books by subject according to Dewey Decimal System.
• Supported librarians with general administrative tasks such as keeping detailed records of lending transactions.
• Scanned and bagged books, movies, tapes, magazines and other items at check-out desk.
• Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.