THAO THI THU TRAN
Whitefield
Summary
An enthusiastic and hardworking person with proven organizational and communication skills, who is able to take on any required task and adapt to changing conditions with a resourceful and hard-working mindset. My professionalism and experiences are proven in different positions that I have worked through. I have patience and strong communication, problem-solving and customer service skills. I also enjoy multitasking and working in an energetic environment, innovation, and professional growth.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Mountain View Grand Resort & Spa
Whitefield, NH
09.2024 - 09.2025
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Trained new employees on restaurant policies and procedures.
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
- Resolved customer complaints promptly and professionally.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Ensured compliance with health and safety regulations at all times.
- Coordinated catering services for special events such as weddings or corporate functions.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Provided guidance and support to subordinate employees when needed.
- Established good customer relations and excellent service to build and retain loyal customers.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Restaurant General Manager
Cay Khe Restaurant
Da Nang, Vietnam
03.2018 - 09.2024
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan and develop guest loyalty programs
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Participate at local food events
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
Sale Supervisor
Zoneland Apartment
Da Nang, Vietnam
12.2014 - 11.2017
- Check the quality and condition of the apartments for rent.
- Maintain and make sure all the apartments in good condition before check in.
Sale Executive
Zone Media
Da Nang, Vietnam
05.2013 - 11.2014
- Shared new products and promotions with customer to encourage sales.
- Assessed customer product budget and requirements through consultations.
- Advised customers on product range, price, delivery, warranties and product use.
Education
Bachelor - Business Administration
DUY TAN UNIVERSITY
Da Nang05.2013
MBA - General Management
University of Alabama At Birmingham
Birmingham, Alabama, AL08-2025
Skills
- Communication skills
- Sales
- Customer Service
- Microsoft Office
- Cashier
- Teamwork
- Time Management
- Hotel Management Software: Sky hotel
- Employee training
- Staff supervision
- Food safety
- Conflict resolution
- Team building
- Performance evaluation
- Work scheduling
- Staff management
- Hospitality
- Service quality
- Staff scheduling
- Food services management
- Problem resolution
Accomplishments
- An university valedictorian who had the highest GPA over 400 students
- Organized database to track business contacts and was commended for attention to detail and accuracy
- Rewarded 'The employee of the year' in 2015
- Broadened and maintained an extensive network of contacts and clients
- Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills
- Managed daily operations of restaurant, including opening and closing operations, inventory management, new employee training, customer service and sales
- Praised for the ability to solve difficult problems independently and efficiently
Hobbies and Interests
- Read books
- Travelling
- Make new friends
- Music and film
- Yoga and sport
Personal Information
Timeline
Restaurant Supervisor
Mountain View Grand Resort & Spa
09.2024 - 09.2025
Restaurant General Manager
Cay Khe Restaurant
03.2018 - 09.2024
Sale Supervisor
Zoneland Apartment
12.2014 - 11.2017
Sale Executive
Zone Media
05.2013 - 11.2014
Bachelor - Business Administration
DUY TAN UNIVERSITY
MBA - General Management
University of Alabama At Birmingham