Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thao Vo Morris

Omaha,NE

Summary

Over 22 years of experience with Union Pacific encompassing areas in Operations Support, Interchange, Billing & Revenue collections, eBusiness, & Equipment Utilization in Network Planning Strong research, planning, and critical thinking skills Effectively resolved issues for both internal & external customers by serving as liaison & trusted point of contact Improved processes by applying knowledge of EDI, TCS, industry access standards, & contract generation Understand the connectivity between various areas of the company & how each impacts the others.

Overview

32
32
years of professional experience

Work History

Manager II Equipment Utilization – NPO

Union Pacific Railroad
Omaha, NE
07.2023 - Current
  • Manages system fleets to ensure maximum utilization & revenue capture.
  • Ensure order fulfillment & on-time performance meet or exceed goals.
  • Collaborate with Tech on systems impacting our daily work.
  • Partner with Mechanical and shops to ensure equipment is active & ready for use.
  • Work with Engineering & MOW to coordinate equipment needs and support cleanups & Environmental projects.
  • Ongoing discussion & collaboration with M&S to ensure plan loading is attainable.
  • Assist customers with equipment knowledge, planning, ordering, & general requirements to meet their needs.
  • Gather measurements in Tableau & work with Tech to create additional resources.

Sr. Consultant Fleet Distribution - NPO

Union Pacific Railroad
Omaha, NE
05.2016 - 06.2023
  • Manage system fleets to maximize utilization & revenue capture.
  • Ensure order fulfillment & on-time performance meet or exceed goals.
  • Partner with Mechanical and shops to ensure equipment is active & ready for use.
  • Work with Engineering & MOW to coordinate equipment needs and support cleanups & Environmental projects.
  • Ongoing discussion & collaboration with M&S to ensure plan loading is attainable.
  • Assist customers with equipment knowledge, planning, ordering, & general requirements to meet their needs.

Manager eBusiness/Interline – CC&S

Union Pacific Railroad
01.2012 - 04.2016
  • Ensure EDI billing from other carriers is correct and reduce errors to less than 2% of received bills.
  • Work with application owners and external parties to resolve issues.
  • Input rules into the system to prevent future errors.
  • Provide data-driven solutions to the Supervisor and Director for the monthly Directors' meeting.

Manager Demurrage/Accessorial Billing – CC&S

Union Pacific Railroad
06.2008 - 01.2012
  • Manage monthly billing for demurrage and private empty-car storage charges.
  • Address concerns from customer disputes, Business Managers, regional teams in the NCSC, Operating, Finance, and collaborate with Third Party Collections.
  • Educate external and internal customers on CES, PECS, and COI related to the systems used in the demurrage calculation process.
  • Participating in IT-related projects to improve application usage.

Analyst/Supervisor Customer Master Files – CC&S

Union Pacific Railroad
08.2005 - 06.2008
  • Responsible for the accurate transmission of Customer Information File (CIF) via EDI messaging.
  • Work to improve the accuracy of information in the Master Files.
  • Update Serving Carrier Reciprocal Switch (SCRS) information & communicate with other roads when issues occur.
  • Function as a point of contact in resolving revenue concerns.
  • Monitor EDI messaging from other roads for errors.
  • Lead & schedule projects for summer intern.
  • Conduct timely completion of customer profile updates.
  • Correct waybill errors so that rating can proceed within Financial Accounting.
  • Identified issues that caused problems within the revenue booking process.
  • Collaborate with Finance and Accessorial billings to ensure accuracy.
  • Assist with the embargo process by inputting data & distributing information to external & internal customers.

Customer Service Representative – CC&S

Union Pacific Railroad
05.2004 - 08.2005
  • Ensure accurate & timely reporting of works done by Operating.
  • Process interchange EDI & schedule proper movement status.
  • Assist management in resolving reporting issues.
  • Verified proper placements and reporting in TCS (now NetControl)

Sr. Contract Analyst

Lincoln Financial Services
Omaha, NE
04.2002 - 05.2004
  • Implement group life policies by generating contracts.
  • Explain contractual language, policies, and the system's ability to field sales managers.
  • Ensure 100% billing accuracy.
  • Participating in key process improvements and project rollouts.

Financial Analyst

AXA Advisors
Omaha, NE
01.2001 - 04.2002
  • Provide fee-based financial planning by collaborating with a team of CPAs, CFPs, and Attorneys.
  • Analyze portfolio diversification & provide recommendations for above-market returns.
  • Assist clients in meeting long-term income objectives.
  • Develop marketing plans to increase the client base.

Sr. Merchandiser/Department Manager

JCPenney Corporation
IA, IL & NE
06.1994 - 12.2000
  • Manage the sales & profitability of a multi-million dollar department.
  • Analyze market demographics & spending patterns to capitalize on sales & profit opportunities.
  • Provide recommendations to regional & senior management concerning market trends, competitor actions, and potential opportunities.
  • Control inventory flow by balancing the product mix and timing sales promotions.
  • Supervise over twenty direct-report employees.

Education

Master of Science - Management of Information Systems MSIS

Bellevue University
Omaha, NE
12-2015

Bachelor of Science - International Business Management

University of Nebraska
Lincoln, NE
05-1994

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Relationship building
  • Complex Problem-solving
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Expectation setting
  • Data analysis
  • Problem resolution
  • Problem-solving aptitude

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Timeline

Manager II Equipment Utilization – NPO

Union Pacific Railroad
07.2023 - Current

Sr. Consultant Fleet Distribution - NPO

Union Pacific Railroad
05.2016 - 06.2023

Manager eBusiness/Interline – CC&S

Union Pacific Railroad
01.2012 - 04.2016

Manager Demurrage/Accessorial Billing – CC&S

Union Pacific Railroad
06.2008 - 01.2012

Analyst/Supervisor Customer Master Files – CC&S

Union Pacific Railroad
08.2005 - 06.2008

Customer Service Representative – CC&S

Union Pacific Railroad
05.2004 - 08.2005

Sr. Contract Analyst

Lincoln Financial Services
04.2002 - 05.2004

Financial Analyst

AXA Advisors
01.2001 - 04.2002

Sr. Merchandiser/Department Manager

JCPenney Corporation
06.1994 - 12.2000

Bachelor of Science - International Business Management

University of Nebraska

Master of Science - Management of Information Systems MSIS

Bellevue University