Summary
Work History
Education
Skills
Languages
Timeline
Generic

Thao Vu

Garland,TX

Summary

Passionate and driven Accounting student at The University of Texas at Dallas with a unique blend of cultural experiences and a strong work ethic. Growing up in Vietnam before moving to the United States,

Currently pursuing a Bachelor's degree in Accounting, I am dedicated to academically and professionally excelling. Alongside my studies, I am a committed full-time employee at Universal Insurance Agency.

In my academic and professional roles, I prioritize active listening and open communication, recognizing the value of every individual's input. I'm excited to continue my growth, leverage my multilingual abilities, and bring a unique perspective to the accounting field. Let's connect and explore how our collaboration can contribute to mutual success.


Work History

Customer Service Officer

Universal Insurance Agency
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Education

Bachelor of Science - Accounting

The University of Texas At Dallas
Richardson, TX
05.2027

High School Diploma -

North Garland High School
Garland, TX
05.2023

Skills

  • Customer Support
  • Till Counting
  • Solution Coordination
  • Service Recommendations

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Officer

Universal Insurance Agency
07.2023 - Current

Bachelor of Science - Accounting

The University of Texas At Dallas

High School Diploma -

North Garland High School
Thao Vu