Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Thaosia Yang

Lansing,MI

Summary

Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress/Cashier Assistant

World Buffet
05.2016 - Current
  • Answer phones, book reservations, put in orders
  • Maintain and computing register
  • Answering and solving any customer concerns or complaints
  • Working in a fast paced environment efficiently
  • Being able to work well with others
  • Serving drinks.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Waitress

Omi Sushi
05.2020 - 02.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.

Hotel Front Desk Receptionist

Crowne Plaza
12.2019 - 05.2020
  • Assist in maintaining records and accounts
  • Driving guests in commercial vehicle to and from airport
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Flexible, attention to detail and the ability to work independently.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.

Busser

P.F. Changs
03.2018 - 08.2019
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Demonstrated attention to detail when setting tables according to restaurant standards.

Education

No Degree -

Lansing Community College
Lansing, MI

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
05.2016

Skills

  • Safe Food Handling
  • Cash Handling
  • Tableside Service
  • Sales Techniques
  • Customer Service
  • Servsafe Knowledge

Additional Information

One of my hobbies include creating and designing food candles that look exquisitely as realistic as possible.

Certification

Servsafe Certified

Languages

Spanish
Limited Working

Timeline

Waitress

Omi Sushi
05.2020 - 02.2021

Hotel Front Desk Receptionist

Crowne Plaza
12.2019 - 05.2020

Busser

P.F. Changs
03.2018 - 08.2019

Waitress/Cashier Assistant

World Buffet
05.2016 - Current

No Degree -

Lansing Community College

High School Diploma -

Grand Ledge High School

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Thaosia Yang