THAPELO CHOSHI
Buckeye,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Teacher/Paraprofessional
Specialized Educational Services
08.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
NEW Account Onboarding Specialist
American Express
01.2022 - 10.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data,
- Reviewed documents and accounts for discrepancies and resolved variances.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected customer information and completed new account forms.
- Maintained customer records and updated account information.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Set up new customer accounts and updated existing profiles with latest information.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Analyzed financial data and generated accurate, insightful reports for management.
- Observed financial laws and regulations for full accounts compliance.
- Verified customer identity and reviewed documentation for accuracy.
- Created credit policies, processes and procedures to maintain compliance with banking regulations.
- Entered data into various computer systems accurately using Microsoft Office.
Customer Care Advocate
LEXINGTON LAW
01.2015 - 01.2021
- Assist clients during tenure, responding to enquiries and concerns, providing information on product and services. Educating clients on value and benefit of the company to successfully increase client retention rate, Provided administrative support by researching required information using company resources, monitoring calls with proper note taking, evaluate, prepare, and present assignments to ensure 100% fussiness objectives are achieved.
- Consistently promote business growth, proactively identifying, recommending, and supporting implementation of programs for company improvement as well as, assessing effectiveness of new concepts to expand current practice. Fostered strong client-centered approach, strategically managing any escalated approaches and providing comprehensive array of benefits to clients resulting increase of client experience.
- Leveraged in-depth knowledge of credit repair laws to effectively address financial barriers to clients and process discount and refunds without decreasing client satisfaction
- Provided support in business strategy, contributing to employment decisions and implementing industry best practices to successfully exceed 100% of strategic goals.
Customer Service Representative
EXPERT GLOBAL SOLUTIONS
01.2015 - 01.2016
- Utilized online resources, tools, and peer product knowledge to develop industry expertise
- Delivered excellent customer experience, offering relevant services and solutions to customers daily, and assisting with troubleshooting to achieve 100% customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally.
Entry-Level Consultant
ENTERPRISE CONSULTING SOLUTIONS
01.2014 - 01.2015
- Assisted with administrative operations, searching, and verifying provider group and appropriate location, identifying medical record components, and providing medical record retrieval services and software whilst maintaining 100% accuracy
- Acted as point-of-contact for all clients, managing inbound and outbound calls daily and organizing office mail
- During tenure, productivity was never below 90%.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collected, arranged, and input information into database system.
Recreation Therapy Assistant
NORTH MOUNTAIN MEDICAL REHABILITATION
01.2010 - 01.2014
- Reported to medical providers about personalized services and created care plans ensuring 100% of tasks were completed on time
- Analyzed and recorded observations to effectively plan resident treatment and evaluate progress ensuring of resident needs are met
- Closely monitored resident’s progress through conducting weekly assessments, maintaining resident files, and facilitating project presentations to develop informed decisions on resident’s care plan
- Assisted with scheduling and record keeping ensuring no scheduling conflicts to maintain smooth operations
- Scheduled company events during tenure, organizing event activities, staff, and setup for attendees.
Caretaker & Personal Assistant
HOMESTEAD
01.2009 - 12.2009
- Streamlined operational procedures, scheduling patient appointments, organizing daily charting, patients progress and daily activities and assisted in tube feeding to ensure optimal patient care
- Facilitated staff development, coordinate training sessions to educate CNA’s on proper resident care in alignment with company policy and HIPPA rules.
- Maintained appropriate filing of personal and professional documentation
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Education
High School Diploma -
Mountain Pointe Highschool
Ahwatukee, AZSkills
- Client Relationship Management
- Business Development
- Administrative Assistance
- Interpersonal Skills
- KPI Management
- Scheduling Management
- Patient Care
- Staff Development
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)
- Financial Analysis Data Confidentiality
- Doc Verify, Lexis Nexis, CSP
- Client Relationships
- Phone Inquiries
- Customer Accounts Management
- Banking Operations Knowledge
- Financial Management Financial and Operational Reporting
- Growth mindset
- Conflict resolution
- Learning strategies
- Verbal and written communication
- Effective listening
- Critical thinking
- Relationship building
- Classroom management
Education
true
Timeline
Teacher/Paraprofessional
Specialized Educational Services
08.2024 - Current
NEW Account Onboarding Specialist
American Express
01.2022 - 10.2023
Customer Care Advocate
LEXINGTON LAW
01.2015 - 01.2021
Customer Service Representative
EXPERT GLOBAL SOLUTIONS
01.2015 - 01.2016
Entry-Level Consultant
ENTERPRISE CONSULTING SOLUTIONS
01.2014 - 01.2015
Recreation Therapy Assistant
NORTH MOUNTAIN MEDICAL REHABILITATION
01.2010 - 01.2014
Caretaker & Personal Assistant
HOMESTEAD
01.2009 - 12.2009
High School Diploma -
Mountain Pointe Highschool
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