Tharaesa Thomas
Hephzibah,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
27
27
years of professional experience
Work History
Security Officer
Sizemore Security Services
11.2023 - Current
- Walk nurses across the street
- Notify Augusta state Police of any problems, disturbances or accidents.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Representative
Circle K
09.1997 - Current
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Management
University of Phoenix
Augusta, GA06-2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Socialsecuritynumber
250/63/8075
Previousaddress
2352 shilo street, augusta ga, 30906
Timeline
Security Officer
Sizemore Security Services
11.2023 - Current
Customer Service Representative
Circle K
09.1997 - Current
Bachelor of Science - Management
University of Phoenix
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