Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thariha Jordan

Operations Manager
Atlanta,GA

Summary

Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

16
16
years of professional experience

Work History

Operations Manager

World Gym Smyrna
09.2022 - Current
  • Ensure sales department, Group fitness program, and all Member Service employees are following processes to ensure optimum results in all controllable categories
  • Schedule maintenance work on facility, lead and facilitate all Human Resource opportunities including on-boarding of new staff members
  • Complete employee payroll, ensure all group fitness instructors certifications, insurance, and CPR certifications are up to date.
  • Increased Total deposits for Gym by 34% in 2023.
  • 2024 is currently 32% over prior year
  • Increased total memberships by 27.4%

General Manager

WAWA
06.2013 - 08.2020
  • Responsible for entire store operation
  • Lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals
  • Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team
  • The GM is responsible for customer and associate satisfaction, brand standards, and profitability.

Training General Manager

Panera Bread
04.2008 - 05.2013
  • Responsible for day to day operation of a Bakery Café
  • Ensure profitability through communication and people development
  • Ensure Management team is proficient in training, food cost analysis and execution.

Education

Associates - Business Administration

Le Cordon Bleu
01.2008

Skills

  • Coach, and develop both internal and external associates
  • Inventory Management
  • Performance reporting
  • Organizational Management
  • Financial Management
  • Performance Evaluations
  • Process Improvements
  • Customer Relationship Management (CRM)
  • Leadership

References

References available upon request.

Timeline

Operations Manager

World Gym Smyrna
09.2022 - Current

General Manager

WAWA
06.2013 - 08.2020

Training General Manager

Panera Bread
04.2008 - 05.2013

Associates - Business Administration

Le Cordon Bleu

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Thariha JordanOperations Manager